Requisition No: 829703 

Agency: Department of Transportation

Working Title: NETWORK SUPERVISOR - 55000029

 Pay Plan: SES

Position Number: 55000029 

Salary: $68,783.83 - $80,247.77 

Posting Closing Date: 05/24/2024 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

102 / Information Technology Services District 1

INTERNAL AGENCY

INTERNAL AGENCY: Only current Department of Transportation employees will be considered for this position

SELECTED EXEMPT SERVICE

CONTACT PERSON: Jeremy Poole 

CONTACT PHONE NUMBER: (863) 519-2655 

CONTACT EMAIL ADDRESS: Jeremy.Poole@dot.state.fl.us 

ANTICIPATED BI-WEEKLY HIRING SALARY: $2,939.48 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system! 

For additional benefit information available to State of Florida employees, go to https://www.mybenefits.myflorida.com/ 

SPECIAL REQUIREMENTS:  You may be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962 will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. 

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. 
In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office located at 605 Suwannee Street, Tallahassee, Florida 32399 or call (850) 414-5300 for assistance.

POSITION DESCRIPTION: Supervises employees in the Network Group spending majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work. Plans, organizes, manages and tracks projects. Develops the project plan and schedule. Oversees staff that maintain a secure environment and network infrastructure in accordance with all applicable policies, procedures and practices. Monitors network for security threats or unauthorized users. Analyzes security risks and develops response procedures. Ensures anti-spam and virus protection is in place. Implements, maintains, and monitors network intrusion prevention measures. Maintains security documentation as required. Plans, organizes, manages and tracks projects. Develops the project plan and schedule. Supports and informs project stakeholders and team. Identifies and mitigates project risks and conflicts. Tracks project progress and goals achieved. 

Oversees staff that designs, configures network devices, and implements changes to the network infrastructure. Enforces system standards. Monitors network performance and adjusts network equipment as necessary to provide optimum performance. Troubleshoots network problems and outages, schedules upgrades, and collaborates with network engineers for network optimization. Directs staff that performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed. 

Supervises staff that generates and maintains technical documentation as assigned. Creates network topology diagrams for network segments, the routers connecting the segments, servers, gateways and other major pieces of networking hardware. Documents server names, roles, and addresses. Documents changes such as application installations and modified security settings as required. Directs staff that maintain current Disaster Recovery Plan. Conducts testing and development of disaster recovery plans to detect faults, minimize malfunctions and backup systems as it relates to network functionality. Performs risk assessments and business impact analysis to identify the information technology services that support the Department’s critical business activities. 

Participates on statewide teams, both internal and external to the Office of Information Technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other Office of Information Technology staff as appropriate. Coordinates and participates in Research and Development. Participates in network technology upgrade studies or expansion projects, including installation of hardware and software and integration testing. Researches and tests new or modified hardware or software products to determine performance and interoperability. Attends training sessions and studies technical journals to keep up with changes in technology. Communicates with vendors to gather information about products, alert them to future needs, resolve problems, or address system maintenance issues. 

Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. 

Performs system administration and provisioning. Controls access and authorization (creating and assigning members to the appropriate role), sets up the distribution infrastructure, and installs and configures servers. Responds to system warnings, alerts, and errors, and diagnoses and resolves system problems. Plans for high availability configurations. Follows provisioning policies to grant access to the Department’s managed resources. Performs network storage administration and provisioning, including support for the Storage Area Network (SAN). Plans for SAN growth, assesses and monitors SAN environment, creates Logical Unit Number (LUN) drives. Provisions and configures drive arrays and LUNs to manage security on the SAN and ensures only those with authorization can access specific LUNs. 

Performs Active Directory administration following current applicable standards and guidelines. Installs Active Directory Domain Services. Administers Active Directory by using administrative tools. Creates and manages user and service accounts. Creates and administers computer objects and accounts to join the domain. Implements and manages Group Policy infrastructure; troubleshoots policy application. 

KNOWLEDGE, SKILLS AND ABILITIES: SKILL AND ABILITY TO SUPERVISE TECHNICAL STAFF; ABILITY TO PLAN, ORGANIZE, MANAGE AND TRACK PROJECTS; ABILITY TO LEAD AND PARTICIPATE ON TEAMS; ADVANCED KNOWLEDGE OF THE MICROSOFT WINDOWS SERVER OPERATING SYSTEMS, INCLUDING PRINTING, FILE SYSTEMS, PROCESS MONITORING, SUPPORT TECHNIQUES AND DIAGNOSTIC TOOLS AND SOFTWARE; KNOWLEDGE OF COMPUTER SOFTWARE, HARDWARE, AND FIRMWARE RELATIVE TO SERVERS, PERSONAL COMPUTERS, LOCAL AREA NETWORK/WIDE AREA NETWORK ENVIRONMENTS; SKILLED AT INSTALLING AND PROVIDING TECHNICAL SUPPORT FOR SOFTWARE APPLICATIONS AND OPERATING SYSTEMS; ABILITY TO DESIGN, CONFIGURE, IMPLEMENT AND SUPPORT THE NETWORK INFRASTRUCTURE; ABILITY TO PERFORM NETWORK STORAGE ADMINISTRATION AND PROVISIONING; KNOWLEDGE AND EXPERIENCE IN STORAGE AREA NETWORK (SAN), LOGICAL UNIT NUMBER (LUN) CREATION AND ASSIGNMENT, AND FIBER SWITCH INTEGRATION; ABILITY TO DESIGN, MANAGE, DOCUMENT, AND TRAIN STAFF IN ACTIVE DIRECTORY STRUCTURE AND GROUP POLICY DESIGN; ABILITY TO PERFORM NETWORK BACKUPS AND COORDINATE DISASTER RECOVERY EFFORTS; ABILITY TO WORK INDEPENDENTLY; ABILITY TO COMMUNICATE EFFECTIVELY BOTH VERBALLY AND IN WRITING; ABILITY TO RESEARCH INFORMATION; ABILITY TO MAKE QUICK DECISIONS, SOLVE PROBLEMS, REMAIN FLEXIBLE, AND KEEP A POSITIVE ATTITUDE; ABILITY TO READ, UNDERSTAND, AND COMPLY WITH THE DEPARTMENT'S POLICIES, PROCEDURES, GUIDELINES, AND PRACTICES RELATING TO NETWORK AND SECURITY STANDARDS; BASIC KNOWLEDGE OF PHONE SYSTEMS; ABILITY TO DEVELOP AND MAINTAIN TECHNICAL DOCUMENTATION FOR SUPPORTED SYSTEMS; ABILITY TO PROVIDE EXCELLENT CUSTOMER SERVICE. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.