Requisition No: 828934 

Agency: Children and Families

Working Title: HOPE FLORIDA OUTREACH SPECIALIST - 60019807

 Pay Plan: Career Service

Position Number: 60019807 

Salary: $42,776.76 

Posting Closing Date: 05/15/2024 

Total Compensation Estimator Tool

 HOPE FLORIDA OUTREACH SPECIALIST

Starting salary $42,776.81

DESCRIPTION

This is an independent and complex professional position in the Hope Florida program. The Outreach Specialist provides training and presentations to internal and external stakeholders including Hope Navigator pre-service training. As well as conducts case reviews and mentor new staff and those struggling with meeting performance standards.

EXAMPLES OF WORK PERFORMED:

1. Establishes and maintains effective working relationships with internal and external stakeholders, program office, peers, and community service partners and organizations in the region.
2. Identifies and maintains working knowledge of available community resources, in conjunction with other DCF programs.
3. Analysis and Monitoring - Recommends and initiates quality improvement strategies and quality control. Works with staff to identify error trends. Acts as a facilitator for quality improvement efforts. Analyzes data from all levels of monitoring including qualitative and quantitative data. Prepares reports and presentations. Monitors and evaluates operational outcomes. Assists with operational planning and service delivery.
4. Collecting and analyzing data on outcomes to identify and refine referral choices. Participating in strategic planning and quality improvement processes.
5. Actively participating in ongoing cross-program training and team meetings.
6. Participates in national, state and local meetings, committees, community activities, outreach events and other team efforts as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems
2. Ability to organize data into a logical format for presentation in reports, documents, presentations, and other written materials.
3. Ability to conduct fact-finding research.
4. Ability to utilize problem-solving techniques.
5. Ability to work independently.
6. Ability to understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
7. Ability to plan, organize and coordinate
8. Ability to communicate effectively.
9. Ability to establish and maintain effective working relationships with others.

MINIMUM QUALIFICATIONS:

1. A bachelor's degree from an accredited college or university or four years of professional experience in data analysis, quality improvement, policy development, community engagement or community outreach.
2. One year experience as a Hope Navigator or in a position responsible for conducting quality reviews.

Preferred Qualifications

1. 1. Bachelor’s degree in human services field, data analytics or a related field.
   2. At least one year experience as a Hope Navigator
   3. At least one year experience conducting quality reviews

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

To learn more about DCF please visit https://www.myflfamilies.com/

For a more complete list of benefits, visit www.mybenefits.myflorida.com

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

EMPLOYMENT DISCLOSURES

1. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
2. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.
3. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
4. BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
5. BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.