Requisition No: 799774 

Agency: Commerce

Working Title: EMPLOYMENT SECURITY REPRESENTATIVE I - 40044083 1

Position Number: 40044083 

Salary: $32,760.00 - $36,036.00 annually 

Posting Closing Date: 04/27/2024 

Our Organization and Mission: 
The Florida Department of Economic Opportunity (DEO) works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities and workforce are better prepared to withstand future economic slowdowns and natural disasters.

CareerSource Tampa Bay is the workforce development for Hillsborough County. CareerSource Tampa Bay partners with local businesses, elected officials, and education leaders to improve workforce training and employment opportunities. CareerSource Tampa Bay matches talented job seekers to employers. In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply for positions at DEO that fit their skill sets. The Florida Department of Economic Opportunity is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.) 

Let DEO's mission become yours. To find out more about us, click on the link:

http://www.floridajobs.org

The Work You Will Do:

The Employment Security Representative I (ESR I) is a professional position with the Department of Economic Opportunity (DEO) which promotes employment and training programs alongside of the Workforce Development Board frontline staff. You will focus on placement services for career seekers using Employ Florida (EF), job boards, local and community resources. Ensures quality referrals are based on employer defined skill sets and requirements. Employers are provided job order services, job creation, updates, placement verifications, follow-up and hiring events. You will make sure career seekers and employers understand all services provided by CareerSource Tampa Florida.

The Difference You Will Make:
You will impact Florida Citizens by assisting job seekers to obtain and retain employment. You will ensure information is adequately documented in EmployFlorida (EF) system to assist local employers in attracting and retaining qualified candidates based on their needed skill sets. DEO is a fast-paced work environment in which critical thinking and prioritizing are a must.
 
How You Will Grow:
CareerSource Tampa will provide essential training on all Wagner-Peyser programs such as Labor Market Information (LMI), Veterans Program, Trade Adjustment Act, Migrant Seasonal Farmworkers in addition to the Employ Florida and Unemployment systems. DEO encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of HR Training and with our Division of Workforce Training Unit. In accordance with DEO’s Vision and Mission, the employee: Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities. Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work. Provides information clearly, accurately, and succinctly; and exhibits good listening skills. Works collaboratively to optimize the effectiveness of DEO's available resources and tools. Uses knowledge acquired through education, training, or experience to complete tasks. These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience. 

Where You Will Work: Tampa is a major city on the Gulf Coast in the State of Florida. The population of Tampa is approximately 392,800 making it the 3rd largest city in Florida and the 53rd largest city in the United States. Tampa is part of the metropolitan area most commonly referred to as the "Tampa Bay Area" which has an approximate population of 3.1 million. It is located on the west coast of Florida with an average annual temperature of 73.1 degrees. Tampa's economy is founded on a diverse base that includes tourism, agriculture, construction, finance, health care, government, technology, and the Port of Tampa which is the largest port in the State of Florida.

WORKING FOR THE STATE OF FLORIDA IS MORE THAN A PAYCHECK!!

* State Group Insurance coverage option

* Retirement plan options, including employer (health, life, dental, vision, and other supplemental

options) contributions (FYI, please click www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year

* Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)

* Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:$32,760.00 - $36,036.00 annually

Your Specific Responsibilities:

• Handles high volume inbound calls for suport to CareerSource Tampa Bay departments and programs by providing customers with information and routing calls to approirate services and staff. 
• Responds to all inquiries consistent with confidentiality and privacy policies and refers calls to alternative resources when appropriate. 
• Replies to customers inquiries regarding programs/services via phone or through online portal system. Researches and explains the reemployment assistance program at the request of callers and directs them to the appropriate place to file a claim/claim weeks.
• Coordinates the provision of Employ Florida labor exchange services to employers and eligible persons which include intake and assessment, counseling, testing, job search assistance, referral, and placement.
• Assess the needs of customers to determine the eligibility of applicants and refer to services such as, Migrant Seasonal Farm Workers, Veteran Employment Services, Supplemental Nutrition Assistant Program (SNAP), Welfare Transition (WT), Ticket to Work, Job Youth Programs, Federal Bonding, Trade Adjustment Act (TAA), Workforce Innovation & Opportunity Act (WIOA) and In-House Hiring Events, etc. 
• Ensures full compliance with state, federal or local policy of entering staff assisted services codes and documentation recorded in EF. Reach out to new Employ Florida registrants and encourage them to take advantage of all of CareerSource Tampa Bay resources.
• Aids and provides instructions to customers utilizing services, initiation of EF registration, and information available in the Resource Room. Ensures that customers use computers and equipment for their intended purpose and redirect customers who are using resources inappropriately. May explain and clarify re-employment policies and procedures for unemployment compensation claimants.
• Participates in all aspects of teamwork, and as a willing partner in not only the specific team, but in the organization. All team members are expected to have a working knowledge of the CareerSource Tampa Bay services offered to customers and should be prepared to provide back-up coverage in other areas during peak periods, or when staffing shortages arise due to lunch hours, vacations, or illness.
• Maintains neat and orderly, professional work area(s).
• Work throughout CareerSource Tampa Bay Florida’s One-Stops as needed/scheduled.
• Maintains strict rules of confidentiality and protect personal identifiable information of job seekers and employers.
• Identifies and recommends to Supervisor actions, services needed to maintain customer flow and compliance with established regulations, directives, and procedures.
• Perform other related duties as requires or assigned

Required Knowledge, Skills, and Abilities:Must be proficient in the Microsoft Office Suite (Word, Excel, Outlook, and Power Point). 
Ability to use various virtual platforms (MS Teams, Zoom etc.)
Knowledge of the methods of data collection.
Knowledge of the principles of techniques of effective customer service and the ability to provide excellent customer service.
Knowledge of Employ Florida and other web-based self-help products.
Knowledge of Wagner-Peyser/Employ Florida and other related Department of Economic Opportunity programs.
Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
Ability to establish and maintain effective working relationships with others.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to deal with the public in a tactful, courteous, and effective manner.
Ability to record, collect, evaluate, and analyze data.
Ability to work in a culturally diverse environment.
Ability to read and understand reports, documents, and other written materials.
Ability to utilize problem-solving techniques.
Ability to make presentations in group or individual settings.
Ability to work effectively as part of an inter-organizational team.
 
Interpersonal skills:
Energetic personality, positive attitude, and a high level of commitment to helping and serving people.
 
Organizational skills:
Time management skills and excellent verbal and written communications skills.
Ability to listen attentively and effectively.
 
Qualifications:
As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.
 
Minimum –
• Successful completion of the Florida Certified Workforce Professional Tier 1 training within 12 months of hire. 
• Required to travel locally within the Hillsborough County region and must furnish own transportation.
• Duties and responsibilities of this position must be performed at the official work site of the Department.  
Preferred –

Bilingual Spanish/English 

Experience in recruitment, customer service and/or placement services 

A bachelor's degree from an accredited college or university. Professional or nonprofessional experience in employment security, counseling or administrative experience. May substitute for the preferred college education on a year-four-year basis. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.