Requisition No: 827643 

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST II - 60022279

 Pay Plan: Career Service

Position Number: 60022279 

Salary: $1,386.00 - $2,373.47 

Posting Closing Date: 05/03/2024 

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Eligibility Specialist II

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families.

Location: Circuit 13 – Hillsborough. This position is for an Eligibility Specialist II conducting Lobby functions and works on site at a local Community Partner (Outposted.) Teleworking is not an option for this position.  

Facility is a tobacco free environment.

The bi-weekly salary range for this position is $1,386.00 - $2,373.47.

This is professional work determining initial and ongoing eligibility for social service programs, including reviewing and analyzing error-prone and complex cases to evaluate the quantity of services; conducting training, and monitoring staff as appropriate.

EXAMPLES OF WORK PERFORMED:

• Reviewing and analyzing error-prone and complex cases to evaluate the quality of services.
• Conducting training and mentoring staff.
• Planning, evaluating, leading and guiding staff towards continuous quality improvement.
• Correcting complex casework.
• Conducting Face to Face interviews.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of public assistance program objectives and policies
• Knowledge of problem-solving techniques
• Knowledge of training principles and practices
• Knowledge of goal setting techniques
• Knowledge of arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly and effectively in high stress situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.

PREFERENCE:

• Bilingual – Spanish

MINIMUM REQUIREMENTS:

• An associate's degree, or 60 semester or 90 quarter hours, plus one year experience in the Economic Self-Sufficiency Program as an Eligibility Specialist I in eligibility processing.
• Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service can be substituted on a year for year basis for the required college education.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.