Requisition No: 829233 

Agency: Commerce

Working Title: 829233 - EMPLOYMENT SECURITY REPRESENTATIVE II - 40041054

 Pay Plan: Career Service

Position Number: 40041054 

Salary: $$37,131.00 - $40,314.00 Annual 

Posting Closing Date: 05/21/2024 

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / Career Service
POSITION LOCATION: Kissimmee, FL (relocation benefits are not available for this position) 

Employment Security Representative II
OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

The Career Consultant (Employment Security Representative II) will market employment and training programs; serving individuals who are unemployed and/or seeking new jobs; providing career counseling services to individuals with vocational needs by determining vocational interests, aptitudes, and training; referring individuals to appropriate private and/or public agencies for aid, assistance or training; and or securing the cooperation of employers in the placement of referrals.

• Coordinates the provision of labor exchange services to eligible persons including intake and assessment, counseling, testing, job search assistance, referral and placement.
• Promotes, develops and facilitates training opportunities and labor exchange services within CareerSource Center.
• Promotes, follows up and monitors the placements of qualified job seekers.
• Works with Business Services Department to assist employers with matching qualified job seekers and placement services.
• Identifies and recommends to the immediate supervisor actions and services needed to maintain compliance with established regulations, directives and procedures.
• Provides specialized professional employment services to individuals needing more customized services.
• Conducts file search on all assigned job orders received to assist employers with finding qualified job seekers.
• Provides direct assistance to job seeker such as resume assistance, job search, arranging for skills assessments, Labor Market Information (LMI), etc and documenting all activities in the appropriate system.
• May coordinate the Trade Adjustment Act (TAA) program and services to include case management, program support, recruitment, coordination with other state TAA Coordinators and school representatives, and program updates from local and state TAA program managers.
• Performs all duties of Customer Service Specialist and Employment Security Representative I when necessary.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of employment development or placement principles.
• Knowledge of basic public relations principles.
• Knowledge of the principles and techniques of interviewing and counseling.
• Knowledge of the methods of data collection.
• Ability to communicate effectively.
• Ability to establish and maintain working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to record, evaluate and analyze data.
• Ability to listen effectively.
• Ability to counsel individuals in need of vocational guidance.
• Ability to speak clearly and correctly.
• Ability to utilize problem-solving techniques.
• Ability to promote employment programs/activities via telephone or personal contacts with employers and community organizations.
• Ability to prepare reports relating to employment security activities.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Must possess or obtain certification as a Workforce Professional within one year of employment in the position.
• Occasional local travel throughout the county and/or infrequent travel outside of the county may be required; must furnish own transportation.
• Duties and responsibilities of this position must be performed at the official work site of the Department.

Pay:  $37,131 - $40,314 Annual

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The Employment Security Representative II serves as a Career Consultant providing customer service in the CSCF center to career seekers to advise of services and programs, referring to employment and training opportunities.

The Difference You Will Make:

Together FloridaCommerce and CSCF helps change people’s lives, transform businesses, and create deeper prosperity for our community. Both FloridaCommerce and CSCF, strive to maintain a purpose-driven company culture that values integrity, innovation, and fun. Staff and community partners exemplify high standards of leadership and share a common vision for inspiring people, transforming businesses, and elevating the Central Florida community.

You will connect workers to jobs and businesses to talent. Your knowledge and skills will be utilized to help build a talent pipeline for the jobs of today and the future. 

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work

Central Florida is a magical place that is known for its warm weather and hospitality. With the moniker “The City Beautiful” there’s an incredible mix of fun things to do in Orlando and surrounding area that make it an ideal place to work, play and live. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.

Orlando is:

• Home to major higher learning institutions such as: University of Central Florida (UCF), Valencia Community College (VCC), Rollins College, and Full Sail University
• Approximately 90 minutes from many amazing beaches

• Within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options
 (health, life, dental, vision, and other supplemental option)

* Retirement plan options, including employer contributions (www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year

* Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)

* Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

QUALIFYING QUESTIONS

• Are you currently employed with FloridaCommerce? 
• Are you a United States military veteran or eligible person entitled to benefits(examples of eligible persons may be a spouse or a caretaker of a veteran)?
• Have you attached a DD-214 and a VA Disability Rating (if applicable), or other required documents prior to submitting your application?
• Are you *proficient in Microsoft Office applications especially Word, Excel, Power Point and Outlook? (*Proficient means you would be able to immediately use the technological resources noted in the conduct of your job – without extra or additional training.)
• Are you familiar with resume development, critiquing, and interviewing best practices?
• Do you have previous experience making formal presentations and/or conducting workshops to large or small groups?
• Are you proficient in providing personal guidance and instructions to individuals on how to complete electronic forms, electronic employment applications and basic use of computers

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.