Requisition No: 828695 

Agency: Commerce

Working Title: 828695 - EMPLOYMENT SECURITY REPRESENTATIVE II - 40044161

 Pay Plan: Career Service

Position Number: 40044161 

Salary: 35,000.00 

Posting Closing Date: 05/14/2024 

Total Compensation Estimator Tool

Your Specific Responsibilities:

• This is a professional position within the CareerSource One Stop system responsible for providing training, education, career counseling and job placement services to a broad range of customers. These services are identified as Career Services: i.e. basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Title III.
• Proactively greets customers and provides information on the CareerSource Service system, labor market information, hiring trends, employment opportunities and employer demands. Provides basic career services to all individuals seeking employment or career guidance through individual assistance or in a group orientation Refers and/or administers assessments to determine customer aptitudes or interests. Evaluates customer education and work history, skill levels, language proficiency/ability and reviews any supportive service needs. Provides Labor Exchange services in Resource Room environment by assisting customers with job searches using various internet-based programs, or online applications through employer websites to include the posting of resumes. Assistance will be providedthrough one-on-one interaction or through workshops consisting of interviewing techniques, effective job searches, resume creation or updates. Promotes services to support the elimination of barriers to securing long term gainful employment leading to the self-sufficiency of the customer. Should be well versed in various community resources such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) and Veteran Programs.
• Provides individualized career serviceswith customers to determine what services or resources are appropriate to obtain or retain employment. Examples of these services can include but are not limited to: comprehensive and specialized assessments, in-depth interviewing and evaluating to identify barriers to employment; development of employment plan/goals; counseling or mentoring either individually or in a group setting; career planning (e.g. case management); coordination of internships and work experiences with possible career potential, financial literacy, assisting an individual to acquire academic, critical thinking, self-management and other competencies. Reviews job postings for possible matches to a customer’s background, expertise and skills.
• Records and monitors customer interaction and contact by entering data into appropriate system as required. Those systems include but are not limited to: (Employ Florida, SARA, Cabinet Document Management System etc.). Promotes CareerSource services and programs throughout the community via telephone, email and verbal communication. Proactively greets and scans in customers utilizing customer tracking software. Participates in job fairs and recruitments as required, which may include assistance to businesses such as resume screening, interview and/or assessment scheduling.
• Performs other related duties as require or assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of the labor exchange process, strong customer relations skills
• Computer application skills, working knowledge/experience using Microsoft applications
• Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing
• Ability to work effectively as part of a team
• Ability to utilize problem-solving techniques
• Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service
• Skilled in group presentations, workshop instruction and/or facilitation
• Ability to deal with the public in a tactful, courteous and effective manner
• Knowledge of the basic principles of counseling and case management
• Ability to conduct effective interviews
• Ability to establish and maintain effective working relationships with others

• Ability to work independently by planning, organizing and coordinating work assignments
• Ability to understand and apply applicable rules, regulations, policies and procedures
• Ability to work relatively independently at times and with supervision as needed

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

Must become certified as a Workforce Development Professional (Tier 1) within 12 months of appointment.

Required to travel locally and must furnish own transportation.

Working hours: (A) Daily from 8 to 5 (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

Preferred:

Professional or nonprofessional experience in areas related to employment security: interviewing, counseling, job placement, aptitude testing and assessments, job development, or job analysis may substitute on a year-for-year basis for the required college education.

Pay:

$35,000.00

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

This is a professional position within the CareerSource One Stop system responsible for providing training, education, career counseling and job placement services to a broad range of customers. These services are identified as Career Services: i.e. basic career services and individualized career services in accordance with Workforce Innovation and Opportunity Act, WIOA Title III.

The Difference You Will Make:

You will connect workers to jobs and businesses to the talent it needs to thrive. Your knowledge and skills will be utilized to help build a talent pipeline for the jobs of today and the future. 

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Jacksonville is the largest city in Florida and offers an inviting mix of cultural and outdoor attractions to enjoy. Found on the banks of St. Johns River in northeastern Florida. Jacksonville, or “Jax”, has plenty to offer both for family activities and those in search of a peaceful escape. It is a perfect destination for professionals, families, and retirees. Jacksonville has 850 square miles of beaches, paddle the river by kayak or bike and hike Jacksonville’s extensive nature park trails. Discover the city’s vibrant arts and history with a wander through its museums, colorful downtown streets, markets and historical districts. Jacksonville is a world-class arts destination, thriving culinary scene and internationally renowned chefs, convenient proximity to other major cities, and comprehensive schooling opportunities with over 300 schools. The work site is Fleming Island Florida/Clay County.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options
 (health, life, dental, vision, and other supplemental option)

* Retirement plan options, including employer contributions (www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year

* Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)

* Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.