Requisition No: 828338 

Agency: Commerce

Working Title: 828338 - BENEFITS PROGRAM SUPERVISOR/ANALYST-SES - 40034170

 Pay Plan: SES

Position Number: 40034170 

Salary: $40,351.04-$45,000.00 

Posting Closing Date: 05/02/2024 

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / Selected Exempt Service
POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)

Benefits Program Supervisor – SES

INTERNAL AGENCY

www.floridajobs.org/

Your Specific Responsibilities:

This is a highly responsible position requiring extensive knowledge of Reemployment Assistance law and department procedures relating to the Reemployment Assistance program. The person in this position is responsible for providing instructions and taking necessary actions with the ability to plan, organize, and coordinate work assignments and work cooperatively with others. The performance of these functions and their coordination requires consistency and efficiency of operations.

“Supervisory employees” are those who spend the majority of their time communicating with, motivating, training, and evaluating employees, and planning and directing employees’ work, and who have the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action, including all employees serving as supervisors, administrators, and directors.

Supervises and assists subordinates with the resolution of the more difficult or unusual programmatic and technical problems and coordinates unit activities in connection to reemployment assistance appeals and claims. Motivates, trains, and evaluates associates. Responsible for authorization of leave and attendance records. Prepares position descriptions, performance appraisals, and procedural changes due to changes in the work of the unit, the Reemployment Assistance law and department rules. Attends, conducts, organizes and/or participates in workshops, studies, conferences, and staff meetings.

Works with representatives from other program areas as needed to resolve issues relating to the Reemployment Assistance program. Identifies and analyzes problem areas and recommends any changes needed to improve and streamline existing procedures.

Supervises and coordinates unit activities relating to specialized work assignments and other related work as required including the preparation of reports, project analysis and correspondence. Prioritizes work and delegates responsibility of assignments to ensure accuracy, efficiency, and completion of work by deadlines. Reviews and evaluates sub-unit work to determine if all work is following established standards.

The duties also include oversight of reports for the Reemployment Assistance Appeals, including, but not limited to, internal and federal reports, appeals operational reports and reports for special programs such as Trade Readjustment Act, Extended Benefits, Emergency Unemployment Compensation, Disaster Unemployment Assistance, Short-Time Compensation, and other special programs. The incumbent is responsible for ensuring that appeals are properly and timely documented, entered in the computer data base, examined for correctness and legibility, and accurately and timely docketed or routed to the appropriate area. The incumbent is responsible for ensuring staff adheres to proper confidentiality and public record requirements and proper handling of correspondence and claimant and employer requests.

Required Knowledge, Skills, and Abilities:

• Knowledge of the principles and practices of management and supervision.
• Knowledge of the methods of data collection and analysis.
• Knowledge of reemployment assistance law, rules, policies, and procedures.
• Knowledge of basic public relations principles.
• Ability to supervise people.
• Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, policies, and procedures relating to management of a reemployment assistance program.
• Ability to assess budgetary needs.
• Ability to create and make improvements to office procedures.
• Ability to collect and analyze data relating to the management of a reemployment assistance program.
• Ability to deal with the public in a courteous, tactful, and effective manner.
• Ability to prepare reports relating to a reemployment assistance program.
• Ability to work independently.
• Ability to solve problems and make decisions.
• Ability to develop training materials and train others.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required.

Preferred:

• College Degree

Pay:

$40,351.04 - $45,000.00 Annually

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

The incumbent in this position supervises the intake and processing of correspondence for the Office of Reemployment Assistance Appeals, including supervising the Appeals Clerk’s Office associates. The supervisor is directly responsible for staff training and evaluation, as well as process improvements. The supervisor is responsible for ensuring that staff adheres to proper confidentiality and public record requirements.

The Difference You Will Make:

You will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

* State Group Insurance coverage options
 (health, life, dental, vision, and other supplemental option)

* Retirement plan options, including employer contributions (www.myfrs.com)

* Nine paid holidays and a Personal Holiday each year

* Annual and Sick Leave Benefits

* Student Loan Forgiveness Program (Eligibility required)

* Flexible Spending Accounts

* Tuition Fee Waivers (Accepted by major Florida colleges/universities)

* Ongoing comprehensive training provided

* Career Growth

* Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.