Requisition No: 827426 

Agency: Agency for Health Care Administration

Working Title: 68900091 - OPS REGULATORY SPECIALIST I

 Pay Plan: Temp

Position Number: 68900091 

Salary: $15.50 Hourly 

Posting Closing Date: 04/30/2024 

Total Compensation Estimator Tool

AGENCY OVERVIEW

The Bureau of Field Operations is responsible for the survey and certification process of health care facilities across the State of Florida. These surveys ensure that all state licensed and federally certified health care facilities meet the established state and/or federal requirements and patients and residents receive safe, quality health care. Field Operations staff also ensure the safety of residents in health care facilities when emergencies such as natural disasters occur.

The Work You'll Do:

This position is located in the Complaint & Incident Management Unit, within the Bureau of Field Operations, Division of Health Quality Assurance. The person in this position handles highly confidential information and functions as a member of a cooperative team that is responsible for entering complaints about health care facilities into our database.

The Complaint & Incident Management Unit is responsible for answering the Agency's published toll-free hotline and answers a high volume of calls on widely ranging topics. The person in this position also serves as a call center agent on this hotline and is required to have excellent customer service, phone, and computer skills. The ability to multi-task and prioritize work to ensure completion is a necessity.

This position will be hired at the base salary of $15.50 hourly, non-negotiable.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for Other Personal Services (OPS) employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida;

• State Group Insurance coverage options (must meet eligibility requirements), including health, life, dental, vision, and other supplemental insurance options;

• Savings & Spending Accounts;

• 401 (a) FICA Alternative Plan administered through VALIC (tax deferred Retirement Savings Plan);

• Participation in the Florida Deferred Compensation Plan (457b)

For a more complete list of benefits and eligibility requirements, visit www.mybenefits.myflorida.com.

What is OPS employment?

OPS employment is a temporary employer/employee relationship used for accomplishing short term or intermittent tasks. OPS employees are at-will employees and are subject to actions such as pay changes, changes to work assignment, and terminations at the discretion of the agency head or designee.

OPS employees do not serve probationary periods or become permanent in their positions because they serve at the pleasure of the agency head.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to handle and effectively process a high volume of work in a timely manner.

Ability to multi-task.

Ability to communicate effectively.

Ability to listen actively.

Ability to stay on task while completing repetitive duties.

Ability to perform accurate data entry into computer system.

Ability to answer phones and route calls appropriately.

Ability to use correct spelling, grammar, and punctuation.

Ability to plan, organize, and coordinate work assignments.

Ability to work independently, as well as in team environment.

Ability to establish and maintain effective working relationships with others.

MINIMUM QUALIFICATIONS REQUIREMENTS

At least 1 year working in a professional work setting.

One year of work experience in a customer service capacity is preferred.

One year of experience answering phones in a moderate to high volume setting is preferred.

Minimum requirements must be verifiable on your applicant profile and/or resume.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: MICHELLE HART 850-412-4512

BACKGROUND SCREENING

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.