Requisition No: 827766 

Agency: Agency for Health Care Administration

Working Title: 68059441 - DISTRIBUTED COMPUTER SYSTEMS ANALYST

 Pay Plan: Career Service

Position Number: 68059441 

Salary: $1,551.96 - $1,652.84 biweekly 

Posting Closing Date: 04/25/2024 

Total Compensation Estimator Tool

Agency Overview:

The Agency for Health Care Administration is Florida's chief health policy and planning entity. The Agency is responsible for administering the Florida Medicaid program, the licensure and regulation of nearly 50,000 health care facilities, and empowering consumers through health care transparency initiatives.

Under the direction of Secretary Jason Weida, the Agency is focused on advancing Governor DeSantis’ vision for Florida’s health care system to be the most cost-effective, transparent, and high-quality health care system in the nation. Current Agency initiatives include implementing Florida’s groundbreaking Canadian Prescription Drug Importation Program, overhauling Florida’s healthcare technological ecosystem, and increasing insight in the cost of health care services.

Agency Objectives:

HIGH QUALITY

Emphasizing quality in all that we do to improve health outcomes, always putting the individual first.

TRANSPARENT

Supporting initiatives that promote transparency and empower consumers in making well informed healthcare decisions.

COST-EFFECTIVE

Leveraging Florida’s buying power in delivering high quality care at the lowest cost to taxpayers.

The Agency for Health Care Administration is seeking a qualified candidate for the position of Distributed Computer Systems Analyst within the Division of Information Technology (IT), Bureau of Distributed Infrastructure. Distributed Infrastructure is committed to supporting the Agency's mission by providing high-quality customer service and enterprise-wide integrated desktop solutions with Help Desk and on-site user support. Distributed Infrastructure continually endeavors to improve the quality of the services offered and implements new technologies to support Agency business unit needs.

DUTIES & RESPONSIBILITIES:

This is a professional and technical position within the Division of Information Technology, Bureau of Distributed Infrastructure, reporting to the Systems Project Administrator. The position is responsible for providing customer support, maintenance, configuration and troubleshooting computer hardware and software. The incumbent will handle IT changes and high-volume workload challenges with a professional attitude and adaptable demeanor.

Responsible for providing timely Tier 2 support responding to and resolving customer requests (i.e., Help Desk tickets) for hardware and software problems, including computers, printers, smart phones, etc. Performs installation, tracking, and life-cycle support of computer/automation systems. Works closely with the entire Information Technology team supporting customer’s technology needs. Completes assigned tasks in the designated ticket tracking system based on service level agreement timelines.

Performs administrative duties such as procedural document review, inventory review, stockroom maintenance, surplus management, and legal hold data management.

Reviews and evaluates new system components and updates to existing components. Consults with customers and vendors on new product purchases and needs. Participates in the planning, development, testing, implementation, and documentation of new and modified systems and technology.

Prepares reports on assigned projects for the Systems Project Administrator. The incumbent will complete AHCA IT Information System Development Methodology (ISDM) documentation as needed for system documentation purposes.

Performs other duties as required.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• State Group Insurance Coverage Options, including health, life, dental, vision, and other supplemental insurance options;

• Flexible Spending Accounts;

• State of Florida retirement options, including employer contributions;

• Generous annual and sick leave benefits;

• 9 paid holidays a year and 1 Personal Holiday each year;

• Career advancement opportunities;

• Tuition waiver for courses offered by Florida’s nationally ranked State University System;

• Training and professional development opportunities;

• And more!

To be considered for the position all applicants must:

Submit a complete and accurate applicant profile and/or resume necessary for qualifying, such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on your applicant profile and/or resume (including military service, self-employment, job-related volunteer work, internships, part-time employment, etc.) and that gaps in employment are explained. Support of knowledge, skills, and abilities should be demonstrated on the applicant profile and/or resume, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. Applicants who do not provide all the information necessary to qualify will not be considered for this position.

Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the Federal Bureau of Investigation.4/11.

KNOWLEDGE, SKILLS, AND ABILITIES

•Knowledge configuring Microsoft Windows 10/11 OS and Microsoft Office 2016/365 applications.

•Knowledge configuring Adobe products.

• Knowledge of encryption, VPN, cellular voice, and data wired and wireless networking, Microsoft Active Directory and computer and peripheral support.

•Skilled in troubleshooting and resolving common computer and iPhone issues related to software and hardware

• Ability to communicate effectively

• Ability to plan, organize, and coordinate work assignments.

•Ability to work well within a team.

•Ability to work in a training capacity with individuals.

•Ability to lift and move equipment up to 50 lbs. with or without accommodation.

MINIMUM QUALIFICATIONS REQUIREMENTS

•Must have a minimum of two years of experience troubleshooting PC's, printers, and network connectivity issues.

•Must have a minimum of one year of experience troubleshooting mobile devices.

•Must have a minimum of one year of experience troubleshooting VPN connectivity issues.

•Must have a minimum of one year of experience with Microsoft Windows 10/11.

• Must have a minimum of one year of experience with Microsoft Office 2016/365.

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIREMENTS

N/A

CONTACT: DASH MARTIN (850) 412-4836

BACKGROUND SCREENING 

It is the policy of the Florida Agency for Health Care Administration that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.