The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado.DORA is a progressive, innovative government agency where employees and customers alike are valued. If you are interested in becoming a part of an environment where creative thinking, customer service, and protecting consumers through healthy regulation is valued, DORA is the place for you! In addition to rewarding, challenging, and meaningful work, the State of Colorado at the Department of Regulatory Agencies offers an excellent total compensation package including:

• Employer-sponsored RTD EcoPass, with offices located at Civic Center Plaza, above the RTD Civic Center station and just a few blocks from RTD light rail. 
• Extensive work-life programs such as a telecommuting program, flexible schedules, training and professional development opportunities on a wide variety of subjects, and more! 
• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services.
• Bike-to-work programs, including access to storage lockers and bike racks.
• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans.
• Medical and Dental Health Insurance for employees and optional coverage for their dependents.
• Life Insurance for employees, and optional coverage for their dependents.
• Paid Time Off, including 10 paid holidays.
• Short- and long-term disability coverage.
• Tuition assistance program.

The Division of Professions and Occupations (DPO) protects consumers in the state of Colorado through licensing and regulatory enforcement for approximately 50 professions, occupations, and businesses, and the corollary regulatory environment.
The medical program work unit exists to provide support to the Colorado Medical Board (“Board”) in fulfilling statutory mandates in the licensure and regulation of physicians, physician assistants, and anesthesiologist assistants for the protection of the public health, safety, and welfare of the people of Colorado. This work unit is responsible for all activities related to the Board and Program for licensure, compliance, and discipline for the professions; is responsible for processing complaints and licensure applications which require review by the Board or director; is responsible for corresponding with the public, licensees, and applicants pursuing licensure or registration with professional associations, other regulatory bodies, and other interested parties on the Department of Regulatory Agencies (DORA) services, statutes, policies, and regulations provided by the Board, program, and division; and is responsible for updating national databases of disciplinary actions, including the National Practitioner Data Bank, and other national regulatory databases.
Position: SJL 9210
This position exists to protect consumers while avoiding undue burden on Colorado’s licensees. This position works to support the Board, program, and the division. This position moves complaints through the disciplinary process in according to division and Board rules and policies while providing procedural oversight of disciplinary actions to ensure appropriate, effective enforcement and communication. This position is responsible for analyzing and prioritizing application processing, complaints, and creating an efficient workflow for processing these complaints. This position supervises other positions, works with the program director, establishes goals for the enforcement staff, and develops metrics to measure staff progress towards meeting those goals and reports on this progress at approved intervals. This position accurately implements Board decisions in a timely manner.
Duties include, but are not limited to:

• Preparing and distributing complaint materials in Board packets for Board review while consolidating and appropriately distributing any response materials received as a result of complaint letters issued;
• Notifying licensees, applicants, consumers, and complainants of pertinent Board and Director decisions, which often entails explaining the case management process and how the final determination was made for the case;
• Reviewing the Board’s disciplinary decisions and comparing/analyzing them to ensure consistency across cases;
• Reviewing complaints submitted by complainants and deciding if priority action is needed to protect the public based on the allegations and available information – which includes deciding what supplemental information is needed (e.g. subpoena documents, police reports, additional information from the complainant, etc.) to aide in the decision about priority actions;
• Deciding on the need for mental/physical health evaluations on a case-by-case basis and issuing orders accordingly, which includes determining what information is needed to assess the need for a mental/physical evaluation, along with determining the required timeline for the respondent to obtain the evaluation;
• Directing unit staff’s daily tasks and applying quality assurance measures to evaluate unit staff’s performance;
• Contributing to the hiring and training of program staff, as well as to their development by modeling respectful staff and consumer interactions and coaching staff members on performance as required; the position is responsible for personnel actions, hiring, dispute resolution, disciplinary actions, terminations, etc. working with Human Resources and the Division Director; 
• Supporting the Board with general operational matters, which includes ensuring that accurate and complete agendas, notices, presentation materials, minutes, and Board packets are prepared, delivered, documented and retained according to Division standards and statutory requirements.

MINIMUM QUALIFICATIONS (MQs):

• Five (5) years of progressively responsible, professional* work experience managing a work unit and/or performing program administration or operations management functions, which must include at least two (2) of the following four (4) areas:
  • Preparing relevant, complete, and accurate reports that reflect pertinent facts in a clear, concise, unbiased, and objective manner;
  • Gathering, compiling, and analyzing data and statistics to ensure strategic measures and/or deadlines are met in order to achieve targeted goals and initiatives;
  • Operations and workflow management experience, including determining and/or recommending resource allocation and appropriate workload distribution for a work unit to ensure strategic measures and/or deadlines are met; 
  • Program administration, including setting program goals, ensuring the follow-through of program-specific policies and procedures, change management, coaching and training others, and fostering a team environment;
• The five (5) years of professional* work experience must include one (1) year of experience as either a Unit Supervisor (responsible for the pay, status and tenure of subordinate employees), or as a Team or Work Leader, partially accountable for the work product of other team members.

Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. Part-time experience will be prorated.
SUBSTITUTIONS: 

• Graduation from an accredited college or university with a bachelor's degree in accounting, business, business administration, criminal justice, psychology, public administration, or in a closely related field will substitute for one (1) year of the professional* work experience;
• There is no substitution for the one (1) year of formal supervisory** experience.

*Professional work involves exercising discretion, analytical skill, judgment and personal accountability and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is: uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

Preferred Qualifications:

• Bachelor’s degree in a field of study related to the work assignment;
• Regulatory enforcement and/or compliance monitoring experience;
• Experience utilizing databases, including compiling, updating, analyzing, and tracking data; 
• Case management experience, either working with an application-related process or a complaint-driven process; 
• Experience educating customers/consumers, including providing them with accurate, thorough, and easily understandable information regarding their potential avenues for action and/or recourse;
• Experience and working knowledge of Colorado Open Records Act (CORA);
• Experience developing and implementing new processes, quality improvement processes, and cost-saving measures.

Required Competencies: The following knowledge, skills, abilities, and personal characteristics are required competencies and may be considered during the selection process (including examination and/or interview):

• Demonstrated verbal communication skills, including the ability to effectively convey information to audiences in a concise manner;
• Demonstrated written communication skills, including the ability to convey information to various stakeholders in a clear, accurate, and concise written manner;
• Demonstrated attention to detail;
• Sound judgment and confidence in decision-making on a daily basis; 
• Critical thinking and analysis skills, including having the ability to evaluate and analyze information in order to apply knowledge and to decide on the most appropriate course of action; 
• Organizational skills, including the ability to plan and prioritize tasks;
• Demonstrated time management skills, including the ability to manage various competing priorities and meet hard deadlines;
• Problem-solving skills, including the ability to identify complex problems and review related information to develop and evaluate options and implement solutions; 
• Demonstrated customer service skills, including the ability to navigate difficult conversations and use de-escalation techniques when necessary;
• Demonstrated interpersonal skills, including the ability to collaborate with various stakeholders in order to analyze information, develop ideas, and foster solutions;
• Demonstrated ability to understand and abide by workplace principles, practices, and behaviors as internally identified and defined by the division and department;
• Demonstrated ability to read, understand, interpret, apply, and explain laws, rules, policies, procedures, and guidelines;
• Flexibility and adaptability, including the ability to adapt to changing work assignments;
• Leadership and supervisory skills, including the ability to effectively lead a team, delegate tasks, and cultivate a respectful and successful workplace environment;
• Process improvement and change management skills;
• Demonstrated ability to conduct research, gather pertinent information to work assignments, and perform statistical and data analysis;
• Self-motivated, self-directed, reliable, and accountable;
• Demonstrated professional demeanor;
• Knowledge and understanding in the use of PC software applications, including Microsoft Office (Access, Word, Excel, etc.), and Google Suite (Docs, Sheets, Slides, etc.).

Conditions of Employment: Candidates who fail to meet the conditions of employment will be removed from consideration.

• The successful passing of a reference check and/or, if required, a background check.
  • A reference check may include but is not limited to: contacting previous and current supervisors to verify employment and discuss performance, a review of the personnel file, a review of the performance record, etc.
  • The type of background check depends on the job duties of the position, and can include a review of any criminal record, credit report, and/or driving record.
• Effective September 20, 2021, employees will be required to attest to and verify that they are fully vaccinated for COVID-19. Upon hire, new employees will have three (3) business days to provide attestation to their status with proof of vaccination.
• Note: Fully Vaccinated means two (2) weeks after a second dose in a two-dose series of the COVID-19 vaccine, such as the Pfizer or Moderna vaccine, or two (2) weeks after the single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, as defined by the State of Colorado’s Public Health Order and guidance issued by the Colorado Department of Public Health & Environment.

Interested individuals must submit the following online:
1. A completed State of Colorado Application (log-in to your current NeoGov account or create a NeoGov account to complete the online application). Note: Incomplete applications, including incomplete work history sections or "see résumé," "see attachment," or "see addendum" statements, will not be accepted in lieu of a completed application form.
2. A current email address on your application, as all communication pertaining to this position will be conducted via email. Please set up your email to accept messages from info@governmentjobs.com and '@state.co.us' addresses, and check your email often. Note: The department cannot guarantee the successful delivery of email, including incorrect filtering into junk mail folders.
3. A detailed cover letter, explaining how you meet the required competencies and how your accomplishments, qualifications, skills, areas of expertise, personal characteristics, etc. make you a good fit for this position; you may also attach additional documents that demonstrate this.
Comparative Analysis Process: Structured Application Review
Part of, if not the entire, comparative analysis process for this position will involve a review of the information you submit in your application materials; Therefore, it is paramount that in the experience portion of your application and cover letter, you describe the extent to which you possess the education, experience, and competencies outlined in the job announcement as well as the required and/or preferred qualifications/competencies. You are also encouraged to attach additional documents to that effect. Failure to include adequate information or follow instructions may affect your score and prevent you from competing in subsequent measures used to arrive at a top group of applicants.
Veterans' Preference: Candidates who wish to assert Veterans' Preference should attach a copy of their DD-214 to their application. Failure to do so will result in being denied Veterans Preference.
PLEASE NOTE: Former State Personnel System employees who were disciplinarily terminated or resigned in lieu of termination must disclose this information on the application. Colorado Revised Statutes require that all state employees be hired and promoted through competitive examination of merit and fitness. Failure to include the required information, failure to follow instructions, and/or failure to submit materials by the application deadline may result in your application not being considered for the position and may affect your score or inclusion in the final pool of qualified candidates.
The State of Colorado believes that equity, diversity, and inclusion drive our success, and
we encourage candidates from all identities, backgrounds, and abilities to apply. The State
of Colorado is an equal opportunity employer committed to building inclusive, innovative
work environments with employees who reflect our communities and enthusiastically serve
them. Therefore, in all aspects of the employment process, we provide employment opportunities to
all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
DORA is committed to the full inclusion of all qualified individuals. As part of this
commitment, our agency will assist individuals who have a disability with any reasonable
accommodation requests related to employment, including completing the application
process, interviewing, completing any pre-employment testing, participating in the
employee selection process, and/or to perform essential job functions where the requested
accommodation does not impose an undue hardship. If you have a disability and require
reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Rachael Alkayali, at dora_hr@state.co.us or call (303) 894-2441.
APPEAL RIGHTS:If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email, US Mail, faxed or hand-delivered within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.