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This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!
Work Unit:
The Division of Economic and Workforce Support (DEWS) is responsible for ongoing implementation of an array of Adult Financial Assistance Programs (Old Age Pension, State Burial Assistance, Aid to the Needy Disabled, Home Care Allowance, and Colorado Supplement), Colorado Refugee Services Program, the Colorado Works Program, the Supplemental Nutrition Assistance Program Employment First program and Training (SNAP E&T), Workforce Development Services, and a variety of discretionary programs including Disability Navigation, ReHire, and Diaper Grants. Adult Financial Assistance programs provide a safety net for elderly and disabled indigent adults. Colorado’s TANF Program is known as Colorado Works and is designed to assist participants to terminate their dependence on government benefits by promoting job preparation, work and marriage and to develop strategies and policies that focus on ensuring that participants are in work activities as soon as possible. The Colorado Works program, in its design, also promotes investment into capacity building and prevention work to strengthen families, provides for positive youth development and healthy relationships. The Colorado Works program, in its design, also promotes investment into capacity building and prevention work to strengthen families, provides for positive youth development and healthy relationships. The Supplemental Nutrition Assistance Program (SNAP, formerly known as food stamps) provides federal resources to states for the implementation of employment and training programs that help SNAP recipients gain or improve in employment, in order to reduce dependency on SNAP, known as the SNAP E&T program.Opt in below to receive text message updates on CDHS recruiting events!
CDHSCareers
Please Note: This position has hybrid work arrangements. Effective September, 2023 employees are expected to report to the office at least 2 days a week. These arrangements are subject to change.
This position exists to operationalize Colorado Works and Adult Financial program requirements into the design of automated system requirements; to identify automated system changes needed to correctly issue accurate and timely benefits; to identify, research, to enable a positive customer experience; and resolve automated system issues; and to serve as a liaison between the between the Office of Information and Technology (OIT), the Colorado Benefits Management System (CBMS) Vendor and the Division of Economic and Workforce Support regarding the continued refinement of the automated systems.
The position is responsible for:
Understanding the business rules for current functionality and planned changes in the Colorado Benefits Management System (CBMS), the MyCOBenefits App, and the Program Eligibility and Application Kit (PEAK) as they apply to the Colorado Works and Adult Financial programs;
Identifying system usability issues and proposing solutions to Division leadership;
Developing and documenting the high-level business requirements for changes that are needed;
Working collaboratively with Department staff, policy experts, county staff, the automated system vendor and OIT (or CBMS technical staff matrixed to CDHS and HCPF) to complete the business requirements;
Coordinating project document review and approval; and
Testing and validating the changes to ensure the requirements have been met.
This position provides technical assistance, system information and clarification, and general program assistance to internal and external collaborators responsible for the administration, issuance, and claims collection of Colorado Works and Adult Financial benefits. This position is also the primary contact for the Tier III Help Desk functions related to the Colorado Works and Adult Financial programs. This position, in conjunction with subject matter experts, researches help desk tickets that cannot be resolved at other levels. They provide essential support to county staff by researching and resolving CBMS issues. This position will research and document all help desk tickets that will need a programming application change and submit the business requirements for the change.
Systems Change and Maintenance:
Analyze, identifies and documents needed automated system changes in the Colorado Benefits Management System (CBMS) related to the Colorado Works and Adult Financial programs. Independently develops written requests using the current CBMS Change Control process. Monitors the implementation of requested programming and performs user testing as required. Completes required documentation in a concise and timely manner. Provides complex, multi-faceted technical assistance in all areas of local program service delivery. Ensures that programs are operating in accordance with relevant state laws and regulations and relevant federal program requirements.
Cross Agency/Program Coordination:
Escalated Support Resolution:
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
How to Apply
The Assessment Process
For additional recruiting questions, please contact amber.holcomb@state.co.us.
About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Planwww.copera.org plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Employee Wellness program MotivateMe
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.
Our Values:
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.
~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
Toll Free Applicant Technical Support
Full Time
$96k-116k (estimate)
03/24/2024
04/11/2024
FORT COLLINS, CO
>50,000
2019
DENISE SELDERS
$10B - $50B