Salary: $22.77 Hourly
Location : Juneau, AK
Job Type: Full Time
Job Number: 45229
Department: Administration
Division: Motor Vehicles
Opening Date: 04/18/2024
Closing Date: 4/29/2024 5:00 PM Alaska
Division: Motor Vehicles
Position Open To: Alaska Residents Only
Bargaining Unit: General Government
Range: 12
Job Description
This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.
What you will be doing: The Division of Motor Vehicles (DMV) is looking for a motivated, organized, innovative individual to join our team as a Motor Vehicle Customer Service Representative (MVCSR) 2. We are looking for an applicant who thrives in a fast-paced environment to be a part of the DMV public service team examining documentation presented for required information and validity to ensure you are issuing them the proper credential or vehicle information. As an MVCSR 2, you will interact directly with the public, often times explaining policies, statutes and regulations as well as administer road examinations for non-commercial, commercial and motorcycle licenses.
Our organization, mission, and culture: The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• ABILITY - We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting an overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED - We navigate the path to "yes" by engaging with an empathetic mindset, adaptive interpersonal skills and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE - We have a positive attitude, the ability to learn and grow, are self-motivated, service oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE - Subject Matter Expert (SME) is Me! We are a solutions-oriented organization of SMEs that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE - We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The benefits of joining our team: This position opens the door for many opportunities for career advancement within the DMV such as an MVCSR 3, who works as a lead alongside the management team, or even a Motor Vehicle Office Manager (MVOM) 1, where you join the management team.
DMV's diverse job duties aid in developing communication and analytical and problem solving skills while getting the opportunity to help the great people in the State of Alaska.
The working environment you can expect: The position is located at the Juneau DMV, 2760 Sherwood Lane Suite B, Juneau, AK 99801. The MVCSR 2 will be assigned to a work station in the public service lobby and will typically rotate weekly between processing customers in the lobby and administering road exams based on business needs. The hours are 8:30 a.m. - 5:00 p.m. Monday through Friday with overtime opportunities.
Who we are looking for:
To be successful in the position, the ideal candidate will possess the following knowledge, skills, abilities and experience:

• Excellent Customer Service - Demonstrates professional and friendly customer service while handling a wide range of situations and demographics.
• Cash Handling and Keyboarding Skills - Ability to accurately and efficiently enter information into multiple databases and correspond clearly through email both internally and with the public. Accept correct payment in the form of cash, check, and credit card, and return change when needed accurately.
• Multi-Tasking - Ability to multi-task by reviewing documents, data entering information while communicating verbally with customers in a loud open concept office setting.
• Work Independently - Demonstrate independence by finding efficiencies, making decisions and minor problem solving.

Special Note:

• Alaska Driver License - Alaska Driver License Laws
• Voter Registration - Alaska Voter Registration Laws

If this sounds like your skill set, or one you would like to develop, please submit an application/resume through Workplace Alaska.
Minimum Qualifications

Six months of experience licensing, titling, and registering motor vehicles, maintaining driver records, collecting motor vehicle registration taxes, and processing license actions required by traffic laws, financial responsibility and mandatory insurance laws, and judicial suspensions or revocations. This experience is met by service as a Motor Vehicle Customer Service Representative 1 with the State of Alaska, or the equivalent elsewhere.
OR
Six months of employment experience as a driving instructor teaching the safe operation of motor vehicles, which included riding with trainees during practice in common traffic situations.
OR
One year of employment experience performing advanced clerical duties that included significant contact with the public to provide information and assistance concerning the services offered; explaining regulations and varying procedures for different situations; maintaining computerized records; and some purchasing, accounting, or cash handling tasks.
Substitution:
Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
Special Note:
A background check of criminal justice information will be conducted upon initial employment.
Possession of a valid Alaska non-commercial driver license is required.
Additional Required Information

At time of interview, please provide the following:

1. Two (2) professional references we may contact by phone and/or email.

BACKGROUND CHECK AND FINGERPRINTING
This position requires the use of Alaska License and Vehicle Information Network (ALVIN), which includes passing a background investigation, and fingerprinting will be conducted.

Please read the below information carefully. This applies to your application submission.

EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet in order to be considered for employment at this time.

WORK EXPERIENCE
Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package. Please include the employer's name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to

For applicant password assistance please visit:
Contact Information
For specific information in reference to the position, please contact the hiring manager:
Joshua Martinez, Motor Vehicle Office Manager 2
Phone: 907-451-5186
Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.
For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an (Please note this video is specifically designed for new State Employees.)
Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)

The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.

• General Government
• Labor, Trades and Crafts
• Public Safety Employees Association
• Masters, Mates & Pilots

Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits

Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See for additional information

Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Eleven paid holidays a year

01

What types of office technology are you comfortable using? Select all that apply.

• Computer
• Printer
• Scanner
• Copier

02

Which of the following best describes your customer service experience?

• 6 - 12 Months of experience
• 1 year - 5 years of experience
• Greater than 5 years

03

Why should the DMV select you for this position? Please explain what made you want to apply, why you want to join our team and what will make you successful should you be selected. This is a scored answer.
Required Question