Customer Service and Communication

• Communicate with customers in person, via email, by telephone and using Teams, WebEx or other virtual meeting platform. Work with customers to determine their needs and the best approach for each project. Educate customers on approval processes, timeframes, and production capabilities. Monitor deadlines and produce materials in a timely and efficient manner.

Forms Creation & Editing

• Working with OSC staff, follow agency standards to create new forms (including fillable fields), and edit existing forms using Adobe InDesign, Adobe Acrobat, Microsoft Word, Joomla, or other software. Share forms with appropriate offices for approval and online posting.

Graphic Design and Layout

• Working with OSC staff, create new materials (posters, flyers, brochures, nametags, labels, logos, infographics, etc.) using design software for digital and print media. Merge nametags, certificates, mailings and other materials using Excel.

Printing, Finishing and Scanning

• Transmit electronic files to printers and see that files print properly. Mount large format posters, as needed. Laminate posters, cards, calendars and other materials as requested. Hang posters in hallway frames, as needed. Complete other finishing work as needed including cutting and binding. Act as a backup and assistant for high volume, confidential scanning function. Coordinate with external vendors for production services as needed. Document work, including utilizing production logs, as needed.

Backup Web Unit Duties

• Act as backup to Web Unit to perform simple Intranet postings in Joomla and OSCtv slide creation and posting in Papullo. Monitor Internal Communications email box as needed and coordinate with other EPIC staff to ensure jobs are appropriately completed.

Desired Competencies:

• Organized and able to work under pressure and meet strict deadlines.
• Diplomacy and strong communication and customer management skills.
• Strong creative and technical skills
• Dependable and flexible – realize it is a small unit that must always be staffed.
• Computer/Software Proficiency – Adobe Creative Suite and desire to learn new software as needed. Experience with Microsoft Word and mail/merges in Microsoft Excel a plus. Joomla or other web content management software a plus.
• Experience creating fillable forms in Word, Adobe Acrobat, Joomla or other software a plus.
• Experience with print production using Xerox machines a plus.
• Experience with print finishing work including mounting posters, using laminating equipment, and various binding techniques a plus.

Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if any employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.
Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.