Specialist, Traffic Safety Institute Customer Service (Hiring for 2 positions)

2011-00908

Applicants may be asked to demonstrate any or all of the following duties:
1. Works with students and processes registrations for various programs offered by the Institute. Accepts payment, writes receipts, and appropriately follows all cash handling and accounting procedures. Completes the daily deposit.
2. Maintains and organizes student files/records and class rosters. Maintains confidentiality of all files/records.
3. Prepares materials for class instructors or clinical staff.
4. Prepares and processes class completion reports and submits monthly and/or quarterly statistical reports to various agencies as required and/or directed.
5. Interviews and greets students and/or visitors and provides information about various Traffic Safety programs.
6. Processes, orders, and tracks all required record requests such as those for FDLE, DHSMV and treatment agencies.
7. Provides administrative support to the TSI leadership. Types, proofs, and processes letters, examinations, minutes, forms, schedules, manuals, booklets, requisitions, purchase orders, and related paperwork as requested by the Program Coordinator and/or Director.
8. Completes data entry in connection to courses, student registrations, schedules, operations, and other related information. Receives data for informational reports.
9. Maintains a high level of customer satisfaction. Assists in collecting and compilation of information used for quality assurance.
10. Performs other relevant clerical tasks to meet department specific requirements and assists other staff in their duties as needed.
11. Office hours may be adjusted as needed to accommodate department needs.