1 Hiking Guide Job in Peru, IL
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Hiking Guide
$37k-48k (estimate)
Full Time | Accommodations
0 Months Ago
Starved Rock Lodge and Conference Center is Hiring a Hiking Guide Near Peru, IL
ESSENTIAL FUNCTIONS:
(The below responsibilities reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility)
(The below responsibilities reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility)
- Abide by quality standards established for the Activities Department. Provide guest liaison services that contribute to the achievement of guest satisfaction.
- Interact with guests and answer their questions regarding the park, Lodge, activities and services available. Provide suggestions for trips, excursions, sporting events and special Lodge activities.
- Lead hikes safely through the marked trails of the park.
- Personally and in connection with other departments, respond to guest needs for transportation, directions, reservations, descriptive literature, etc.
- Provide back-up support and assistance for various special events.
- Support a work environment that inspires the highest level of performance, commitment to the mission of the Lodge and teamwork within and across departments.
- Greet and maintain rapport with customers, maintaining a positive image and promoting the Lodge to current and potential customers.
- Assess the level of customer satisfaction and seek assistance from management when service recovery is needed.
- Participate in ongoing customer service training programs.
- Act as a role model for customer service.
- Develop strong working relationships and ongoing communication with other departments to ensure a positive customer experience.
- Implement plans for responsible utilization of natural resources.
- Participate in ongoing dialogue with Lodge employees and customers to achieve business results.
- Treat people with respect and model this behavior for others. Adjust communication styles to different audiences.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Accommodations
SALARY
$37k-48k (estimate)
POST DATE
05/18/2023
EXPIRATION DATE
05/09/2024
WEBSITE
starvedrocklodge.com
HEADQUARTERS
OGLESBY, IL
SIZE
25 - 50
FOUNDED
1989
CEO
AMY TRIMBLE
REVENUE
$10M - $50M
INDUSTRY
Accommodations
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