Description

SUMMARY: The Starmark Local, LLC Service Center Commercial Driver performs weekly route truck white glove deliveries of Starmark Funeral Products to funeral homes located within 150 miles of a local service center. The typical route would include 10-12 stops at a maximum. They also support the Service Center Director in fulfilling the needs of customers. This includes taking and processing orders when necessary, and doing any and all to fulfill customer needs on a daily and weekly basis. The driver will adhere to excellent service standards to maintain high customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist the Service Center Director in leading the location.
• Inspect trucks for defects before and after trips and submit report indicating truck condition.
• When loading trucks, review delivery notes to ensure that all items listed are loaded and that all loaded items are listed. Correct any discrepancies prior to leaving the loading dock.
• Maintain driver log according to Department of Transportation (“DOT”) regulations (no need to log if less than 150 miles as a crow flies).
• Verify delivery schedule is achievable before departing and ensure on time delivery of customer orders.
• Upon each delivery, double check unloaded items against the delivery note and secure a signature from the recipient on the delivery note, collect any COD payments, and ensure reloading of all pads, stacks and straps.
• Submit all signed delivery notes, logs, and other paperwork to Service Center Director in a timely and efficient manner.
• Ensure a message of good quality and ethics to funeral professionals, crematory operators and the public.
• Service Center Driver is the face of Starmark Local, LLC and must ensure professionalism and customer service at all times.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships during deliveries with trust through open & interactive communication with other team members, Vandor Funeral Products organization, and funeral professionals and their staff.
• When necessary, coordinate with Service Center Director about customer refunds and/or exchange of goods and assist in the resolution of quality issues.
• Establish and maintain excellent Starmark Local, LLC relationship with all customers. 
• Represents Starmark Local in treating all customers with respect, seeking to meet or exceed their privacy, transportation and delivery needs.
• Assist in loading of next day’s orders after current day’s deliveries are completed–it may be very hot or cold in the warehouse; secure items into proper position in trucks using pads, stacks, and straps in order to prevent damage during shipments including properly using specialized packaging (pad wrap) or loading (decking).
• On days where deliveries may not be needed, assist in loading/unloading of products on the shipping dock and/or building specialized packaging skids.
• Strive for continuous improvement in all aspects of Starmark Local operations.
• Maintain a safe, clean, and orderly work place.
• Perform other duties as assigned.

Requirements

QUALIFICATIONS: 

• Must be neat and organized.
• Must live reasonably close to Service Center for on-time arrival as scheduled.
• Must pass a DOT required physical exam and obtain a driver’s medical card (Starmark will pay for physical exam).
• Compliant with Department of Transportation: driver’s license (CDL Class A capable) and clean driving record. Must have valid State Driver’s License with none of the following infractions:
• No convictions for Reckless Driving
• No convictions for DUI or DWI within the last two (2) years.
• No convictions for Hit and Run accident.
• No convictions for Leaving the Scene of an accident.
• No convictions for Failing to Report an accident.
• No Multiple licenses.
• No suspended license. 
• Above average verbal communication skills and good writing skills.
• Attention to detail and accuracy (must be able to read tickets from Service Center Director and pull correct items from inventory and load by hand or tow motor; must be able to count out products and supplies to ensure correct amounts are going to customers).
• Must have cell phone with voice mail and texting (not supplied).
• Able to work alone and in groups (mostly alone).
• Able to sit or stand for long periods of time.
• Able to work with and honor funeral professionals and their profession (May on occasion see deceased bodies).
• Able to lift 75 lbs., operate a lift gate, and handle a pallet jack.
• Previous Forklift experience a plus. Starmark Local, LLC conducts forklift training and provides certification for drivers.
• Able to retain and recall product knowledge.
• Able to operate a computer including scanning and faxing of documents.
• Must be willing to work with customers.
• Must be flexible.
• Must have knowledge of State highways and GPS routing tools.
• Must accept responsibility for on-time deliveries and double check ratcheting straps after each delivery.
• Must be committed to drug-free driving.
• Mathematical Skills - above average mathematical skills.

REASONING ABILITY: Must possess excellent reasoning ability. He/she must be able to analyze problems, identify alternative solutions, select and implement the best alternative and communicate the logic behind the decision to others, both within and outside of the organization.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. These include but are not limited to: 

• The cab of commercial vehicle and various loading docks throughout the Service Center territory.
• Traveling within a 150-mile radius of the Service Center base of operations.
• Typical daily route 10-12 stops maximum.