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STATEMENT OF PUPOSE
Manages the operations and staff of a Wendy’s restaurant, including the execution of all Company policies, procedures, programs and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures compliance with all Federal, State and local laws and ethical business practices. Provides leadership, direction, training and development to subordinate managers and crew. Creates and maintains a “People Excellence” environment.
ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIA KEY MEASUREMENT CRITERIA:
In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as methods used to obtain the results should be assessed and commented on within the evaluation. It is also appropriate in your narrative to discuss leadership, management and development of subordinates in the attainment of the accountabilities. The Key Measurement Criteria should not be viewed as the only factor to evaluate, as there are normally additional items that relate to a specific individual or market.
1. Trains, monitors and reinforces food safety procedures to store management and Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.
2.Maximizes store sales goals versus budget and prior year, including participation in marketing programs. Develops and implements appropriate plans to resolve unfavorable trends and enhance sales. Manages assigned store requirements for new product rollouts/procedures.
3. Maximizes profit goals versus budget and prior year. Manages food, labor and paper costs and other controllable expenses. Develops and implements appropriate plans to resolve unfavorable trends and enhance profits.
4. Ensures the continual improvement of Quality, Service and Cleanliness standards on all day parts, including monitoring of food product quality. Ensures total store “Service Excellence”, including “Customer Courtesy”, standards are met; implements corrective actions, as required.
5. Develops subordinate to maximize their contributions and future promotability. Executes proper training and development through established systems and practices.
6. Ensures People Excellence culture through the execution of the restaurant’s overall Human Resources program. Ensures achievement of proper staffing levels. Utilizes ongoing systems for the recruitment, development, recognition, and retention of store management and crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management. Provides quality, timely performance feedback and performance appraisals for crew. Works with HR staff to manage Conflict Resolution process at the store level, ensuring expedient and appropriate resolution.
7. Ensures store compliance with Company operating policies and procedures. Works with District Manager to establish store priorities, and develops and executes store plans. Informally evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings. Conducts regular managers’ meetings to communicate and reinforce priorities.
8.Ensures protection of Wendy’s brand and assists through store compliance with Company policies and procedures. Evaluates store performance at specific intervals using Company inspection form; coach and retrains managers as required.
9. Performs other job-related duties as may be assigned or required.
This accountability should be left blank unless a specific program, activity, or contribution resulted which is not addressed by a previous accountability.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE
EDUCATION/EXPERIENCE
College degree and 3-4 years line operations experience in the restaurant industry; or equivalent combination of education and experience
WORK ENVIRONMENT
In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the General Manager must perform managerial duties on site, in accordance with customary scheduling requirements for this position. The General Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office, etc.
DISCLAIMER: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at anytime.
Other
$63k-85k (estimate)
11/16/2022
05/17/2024
The job skills required for General Manager include Leadership, Scheduling, Promotion, Accountability, Futures, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a General Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by General Manager. Select any job title you are interested in and start to search job requirements.