ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200 employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including Starbucks, T-Mobile, O2, McDonald’s, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

TMS is looking for a Contract Product Manager, North America Programs, responsible for executing and tracking product programs to support growth opportunities for the Specialty Coffee business unit. You are an experienced decorative product design creator, adept at creative product solving, maintaining detailed milestone trackers and driving deadlines with cross functional teams while managing proactive and thoughtful top tier customer service.

WHAT YOU WILL BRING TO THE ORGANIZATION

• Create product concepts and assortments that embrace customer program themes, briefs, and price targets. Deliver inspired designs season over season. Be an expert on decorative feasibility to ensure your innovation aligns to manufacturing capability and constraints.
• Manage product deliverables and create presentation materials from concept to two dimensional renderings through approved sample status, ensuring products and presentations align to customer objectives and all quality expectations and best practices.
• Track and report out on status of customer and internal timelines. Drive internal project timelines and deliverables in alignment with management direction and with proactive management reviews to achieve customer deadlines within our companies’ global program priority, lead times and best practices.

• Collaborate with Account management to ensure program goals are achieved such as customer and production related deadlines, customer cost targets and gross margin expectations.
• Partner with the graphics team to create high quality, visually impactful power point presentations using our brand templates that showcase the product assortments while ensuring content validation and accuracy.
• Review artwork files for line accuracy and quality as well as alignment to the renders presented to the customer.
• Partner with technical product management team on sampling to ensure first time accuracy with clear communication and immediate sample reviews and feedback. Distil customer feedback with your manager as needed to resolve sample timing or execution issues prior to engagement with the technical product management team.

• Maintain all product development tracking tools in a timely and efficient manner ensuring all request forms are complete and accurate.
• Work ahead of schedule whenever possible to ensure timeline readiness or to pivot when necessary.
• Other duties as necessary.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• Bachelor’s degree in Product Management, Marketing or Business, or have specific Product Management Training.

• 5-7 years’ work experience contributing to product development with consumer hard goods brand experience:
• Experience managing multiple products and customer programs on schedule, in parallel on the same timeline.
• Proven track record building new and maintaining existing product categories.

Candidates should demonstrate the following skills:

• Creative product development experience
• Exceptional cross-functional partnership and project management skills.
• Understanding of basic financial and business principles.
• Passion and desire to work with consumer products (and product development).
• Strong understanding of principles of the Product Development process, Project Management, Engineering, Design and Manufacturing.
• Good interpersonal skills with the ability to effectively work with individuals and groups at all organization levels – including international teams.
• Ability to self-manage large amounts of information and catch errors.
• Strong analytical ability with active listening skills; manage high level overview and provide direction to the cross functional team.
• Ability to take initiative and prioritize tasks with exceptional time-management skills.
• Excellent written and oral communication skills.
• Highly proficient with Smartsheet, PowerPoint, Microsoft Word, Excel. PLM experience preferred.
• Flexibility and willingness to adapt to changing business needs and deadlines.
• Patient and positive attitude a must; neatness and punctuality important.
• Ability to maintain confidentiality of sensitive information.
• Teamwork spirit.
• Can work effectively under pressure.