Junior Account Manager - Remote Come build your career. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. STANLEY Infrastructure, a division of Stanley Black & Decker, is a global manufacturer of hydraulic tools and attachments with world class brands such as STANLEY, Paladin, LaBounty and Pengo. STANLEY Infrastructure has rich history focusing on bringing innovative solutions to market and is recognized around the world for the strength of its people, products and brands. The Job: As a Junior Account Manager, you'll be part of the Stanley Infrastructure team working as a virtual employee. During the rotational training program, you’ll function in three roles with varying responsibilities. In the first rotation, you’ll support our Customer Experience team. Specifically, you’ll gain an understanding of our customers, systems and products. Specifically, you’ll: Fulfill customer requests through incoming and outgoing telephone calls / emails providing information on whole goods, parts, pricing, availability, delivery, sales features and benefits, special programs and promotions. Process customer orders utilizing SAP order entry platform. Drive daily efficiency and communication through key dealer prioritization. Assist customers with initial contact on technical service questions, answering those issues as able, processing RGA forms for return items and product shortages, utilizing Technical Service Representatives for proper follow up and resolution. In your second rotation, you’ll join our Inside Sales team where you’ll sell our products and services by initiating and responding or follow up with established customers via phone & email. Specifically, you’ll: Deliver the sales goals and growth targets by building relationships with Non-Premier customers, promoting programs and initiatives and identifying conversion opportunities. Act as primary point of contact for assigned customers and delivery a world-class customer experience for all things sales, service & support. Utilize Salesforce.com (SFDC) to capture sales opportunities, activities and customer contacts. In your final rotation, you’ll work side-by-side with our Account Managers and Field Sales Team Leads to: Help deliver the sales goals and growth targets by building long-term relationships with Premier customers, promoting programs and initiatives, and identifying conversion opportunities. Assist with the resolution of customer issues promptly and maintain good communication between the customer and the Company. Provide Account Manager back-up and coverage for PTO and travel. Utilize Salesforce.com (SFDC) to capture sales opportunities, activities, customer contacts, whole good quoting (correct attachment for the right application), order conversion and reporting. Attend and participate in all necessary training related to product, technology (SFDC) and soft skills. Attend and participate in company sales meetings, training programs, trade shows, and conventions as directed. Prepare and submit call and expense reports as required. The Person: You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: You must be mobile and able and willing to relocate within the continental United States; You must be interested in a career in the heavy equipment, construction or off-highway equipment, or hydraulic tool industry; Having a general understanding of basic machine or hydraulic equipment is beneficial, but not required; and While in the Field Sales rotation, you must be willing and able to travel both in- and out-of-state, (via car or plane) up to 40%-50% of the time. The Details: You’ll receive a competitive salary and a great benefits plan including: Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement. Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! #LI-RW1 #LI-Remote All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov) For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!