*$1,000 Hiring Bonus, Additional 1,500 Spanish Speaking Bonus*

QUALIFICATIONS

Education & Experience

Minimum of a high school diploma required with two years of experience in an administrative, support services role, or equivalent.

ESSENTIAL JOB FUNCTIONS

Position Specific

• Greet and orient families seeking services on referral and intake process
• Collaborate with Programs Department in assisting access to care for new and potential clients
• Gather and input pertinent demographic information, determining eligibility criteria, and maintaining tracking and scheduling processes for new and potential clients
• Assist program staff with scheduling appointments and coordination of call & walk-in clients
• Assist with site specific inventories, room reservations and lobby operations
• Accurately enter data into internal and county electronic health databases
• Accurately document services provided in the internal and/or county electronic health database
• Answers multi-line phone system according to agency guidelines, in a welcoming and professional manner directing calls accordingly
• Composes, types and edits correspondence, reports, memoranda and other material
• Process referrals and ensure program access to referrals
• Scan, copy, and input documentation into electronic record
• Able to work a flexible schedule for walk-in clinics held at multiple sites
• Develops and maintains department forms and procedures
• Strong problem-solving skills, de-escalation techniques as needed
• Cross trained to provide back-up support to other Quality Improvement staff as needed
• Perform other duties to support the overall agency as needed

Agency Specific

• Performs all duties in a manner consistent with the principles and values of the agency, while adhering to applicable professional codes of ethics, the agency’s policies and procedures, contractor requirements, and regulatory requirements
• Model and communicate appropriate positive attitudes toward the agency’s Mission, Vision, and Values
• Work collaboratively with all agency programs and staff to provide support as needed
• Utilize and maintain calendar with all work-related details in order to manage time effectively and share calendar information with coworkers
• Participate in on-going training to expand and develop professional skills
• Perform other duties as necessary for the agency, as assigned

Employment At-Will
Employment at the Agency is terminable at-will, which means that employment may be
terminated at any time, without cause or reason, by either the employee or the Agency. In
addition the Agency may also demote, layoff, transfer or reassign employees at any time at its
sole discretion without cause or reason.

Check out our Diversity, Equity & Inclusion Statement

 https://www.ssyaf.org/diversity-equity-inclusion 

Starting Salary Range: $20.00 - $24.00 DOE