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Day - 08 Hour (United States of America) This is a Stanford Health Care job.
A Brief Overview
The Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments / clinics.
The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquiries.
The Access Operations Coordinator is for internal SHC candidates only. Access Operation Specialists may also qualify for an Access Operations Coordinator (Training) focused role with expanded scope and responsibility around training activities within ECC and their assigned department.
Locations
Stanford Health Care
What you will do
Education Qualifications
Experience Qualifications
Required Knowledge, Skills and Abilities
Licenses and Certifications
None
These principles apply to ALL employees :
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.
Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.
C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective :
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and / or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.
People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.
Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale : Generally starting at $36.57 - $41.18 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
This pay scale is not a promise of a particular wage.
Last updated : 2024-05-09
Full Time
Ambulatory Healthcare Services
$76k-103k (estimate)
05/10/2024
05/27/2024
stanfordhealthcare.org
CASTRO VALLEY, CA
7,500 - 15,000
1885
NGO/NPO/NFP/Organization/Association
JOHN E NACKLEY
$5B - $10B
Ambulatory Healthcare Services
SHC is a multispecialty academic medical center that provides neuroscience, oncology and cardiovascular healthcare services.
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