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This is a Stanford Health Care job.
A Brief Overview
The Medical Transport Communications Specialist I performs a variety of comprehensive and effective communication activities in the Life Flight Communications Center at Stanford University Medical Center. Performs several duties including operation of multi-line telephones, radio console, weather products including radar and satellite systems, multiple computer database systems, mapping systems, and related systems and equipment in support of air medical transport services for patients who need admission or transfer from referring hospitals to Stanford Hospital and Clinics, Lucile Packard Children's Hospital, and other health care institutions.
Locations
Stanford Health Care
What you will do

• Conducts initial telephone intake of information regarding requests for transfer of patients from outlying
  healthcare facilities to Stanford or Lucile Packard Children's Hospital and identifies the appropriate receiving
  service based on diagnosis and age.
• Develops and promotes positive effective customer service relations with patients, patient family members,
  visitors and staff; ensures accurate and timely dispatch of transport requests; ensures maximum staff
  productivity.
• Maintains database on referrals and hospital locations; access, read and interpret county, state and
  specialized maps for determining locations of accident scenes or referral sources.
• Maintains interface with appropriate agencies to ensure proper coordination of transport services in
  emergency and trauma-related transport activities; serves as primary communication link and liaison between
  Life Flight crews and medical teams, referring and receiving facilities/agencies, pilots and the physicians
  throughout transport.
• Maintains records and makes written and oral reports concerning patient progress for transfer. Prepares
  reports and other documents concerning or regarding patients.
• May assist with training, assigning and reviewing the work of Communications Specialists.
• Monitors, reads and interprets weather products including radar and satellite systems as requested. Monitors
  weather, flight following systems and all other communication equipment associated with Life Flight
  transports, missions and related activities.
• Operates communications center multi-telephone lines, two-way radio transmission and receiving console,
  computer database, mapping systems and related systems and equipment in support of air-based medical
  patient transport services.
• Partners with Nurses and Physicians and appropriately identifies the receiving service for patients needing
  transfer to Stanford or Lucile Packard Children's Hospitals based on age and diagnosis.
• Partners with Nurses and Physicians and distinguishes between emergent, urgent, and elective transfer
  requests based on diagnosis.
• Provides information on aircraft or ground transport availability, weather projections, locations and time
  projections.
• Receives incoming calls and set up teleconferences with attending physician(s), flight nurse, referral source
  and appropriate receiving units, including advising physicians and nurses regarding the ramifications of
  denying admission to patient protected under EMTALA rules and regulations.
• Responds to emergency transport calls and dispatch Life Flight medical crew according to established
  procedures; provides information on aircraft or ground transport availability, weather projections, locations
  and time projections.

Education Qualifications

• High school diploma or GED equivalent

Experience Qualifications

• Two (2) years of progressively responsible and directly related work experience

Required Knowledge, Skills and Abilities

• Ability to independently perform the full range of Life Flight dispatch and related communication support functions
• Ability to maintain confidentiality of sensitive information
• Ability to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment
• Ability to remain calm under pressure and apply sound judgment
• Ability to speak and write effectively at a level appropriate for the job
• Knowledge of Medical Terminology

Licenses and Certifications

• None

These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination inall ofits policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.