Medical Assistant II

Stanford Health Care – University HealthCare Alliance

Menlo Park, CA

We are Menlo Park's neighborhood clinic offering exceptional care and service. We've grown with the city, expanding over the years to over 60 physicians covering 20 disciplines in two locations.

Menlo Medical Clinic partners with Stanford Health Care to give you the best health care possible: individualized and convenient with access to Stanford specialists and technology. Together, we are providing a higher level of health care.

We are looking for kind, compassionate nurses who want to be part of a collaborative team and provide exceptional care and service to our patients. You will have the opportunity to learn and grow based on your strengths and have a positive impact on your team and your patients.

A Brief Overview

The Medical Assistant functions as a member of the clinic patient care team. The position performs clinical tasks and procedures to support the delivery of care. The Medical Assistant is responsible for assisting patients to obtain services in a timely manner and assuring efficient utilization of resources in the coordination of patient care.

The Medical Assistant II performs the duties of the Medical Assistant I, in addition, acquired job skills, policies, and procedures to complete substantive assignments/ tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. Performs work in an assigned area to develop expertise needed to be fully functional in an assigned specialty area/clinic.

What you will do

C-I-CARE

• Executes world class practices of service and patient care in support of C-I-CARE standards.
• Uses C-I-CARE templates and the following components for all communication with patients and staff:
• CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
• INTRODUCE yourself and your role
• COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
• ASK permission before entering a room, examining a patient or undertaking an activity
• RESPOND to patient’s questions or requests promptly; anticipate patient needs
• EXIT courteously with an explanation of what will come next

Job Scope

• Performs independently all of Level I, in addition, but not limited to the following:
• Patient portal and inbox message management
• Assist with physician procedures
• Assist with referral inquiries
• Disability paperwork management
• Rx Refill & processing prior Authorization
• Clinic huddle – Assist coordinating
• Trainer/new employee orientation
• Participates in maintenance of department A3
• Assists providers with telemedicine services if needed
• Scribing for providers

Knowledge

• Same as Level I and, in addition:
• Requires the ability to independently apply knowledge to perform work, as appropriate.
• Prioritizes own tasks.
• Ability to independently check in-basket, refills, patient messages.
• Electronic Medical Record System Super User.

Level of Supervision

• Continues to develop knowledge and skills.
• Work is reviewed for accuracy and completeness.
• Assignments are selected to provide increased complexity and variety within the specialty area.

All other duties as assigned including department-specific functions and responsibilities:

• Performs other duties as assigned and participates in organization projects as assigned.

Qualifications

• High School Diploma or GED
• Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training
• 1 - 3 years of related experience

Required Knowledge, Skills and Abilities

• Same as Level I and, in addition:
• Professional verbal and written communication skills stated above in CI Care
• Proficient Computer skills including but not limited to; keyboarding, Microsoft Office, and electronic medical records
• Applicable scheduling System
• Electronic Medical Record System and databases applicable to clinics
• Organizational and multi-tasking skills required for varying procedures and managing interruptions
• Ability to work with others in a flexible, cooperative and collaborative manner

Licenses and Certifications

• BLS - Basic Life Support

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, heling and recovery.

Job Type: Full-time

Pay: $27.47 - $35.02 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic
• In-person
• Outpatient

Work Location: In person