Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Ridgefield Park, NJ.

Product Content Engineer

Position Summary

The main function of a Product Content Engineer is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product

Responsibilities:

• Maintain a high level of technical knowledge within the Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.
• Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.
• Development, preparation, and critical review of technical reports, technical documents, test procedures, user guides, and installation and maintenance manuals.
• Analyze current STG status to determine the extent of missing contents for the company
• Determine models missing from STG
• Check for content types including Error Codes, Service Guides, Exploded Views, Wire Diagrams, etc.
• Collaborate with the PI Team to add missing models to STG
• Prioritize models with high service demand/warranty portion
• Review Service & Training Manuals and create content for new models before launch
• Demonstrates the value of a product technology to advance customer's objectives
• Provides insight and thought leadership to customers concerning the applicability of highly complex products
• Analyzes and applies industry, competition, and market knowledge to present the positive value of our solutions.
• Recommends product and service configurations to assist with any system design and integration necessary
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute
• Ensure product quality expectations are defined and known across the team

Requirements:

• Verbal and written communication skills, problem-solving skills, attention to detail, and interpersonal skills.
• Ability to work independently
• Knowledge of production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

Education/Experience:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering preferred
• 2-3 years of experience in Engineering or Technical Field / Home Appliance field

Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K, and Paid Time Off plus more!

Click 'Apply Now' to connect with our dedicated recruiting team!