Job Title: Technology Consulting Assistant
Classification: Student Employee (non-exempt)
Name and Address of Employer: St. Olaf College, 1520 St. Olaf Ave, Northfield, MN 55057
Department Name: Information Technology
Unit Number (5 digits): 14115
Length of Position: See Employment Authorization
Contact Person/Supervisor: Helpdesk Manager
Pay Rate (Check One) X Standard Hourly Rate Supervisory/Special Skills Hourly Rate
Description of the Position: (Purpose of the Position): 
To provide technical support for students, faculty, staff, emeriti and guests of the college. 
Transferable Skills: 
• Customer Service
• Problem Solving
• Troubleshooting
• Ability to stay calm in stressful situations
• Listen and document issues
• Gather information to diagnose problems
• Articulate solutions
Duties and Responsibilities: 
• Help customers who call, chat or visit the Helpdesk. 
• Document and respond to customers in the ticketing system.
• Contact faculty, staff and students to follow up on support requests.
• Gather information, identify the problem and research solutions in order to solve customer issues or escalate to appropriate IT team. 
• Be on-time for assigned shifts and plan in advance for conflicts. Communicate changes to Helpdesk Manager.
Qualifications: (Education/Experience/Skills) 
• Excellent customer service
• Attention to detail
• Skilled in problem solving
• Ability to understand and articulate 
• Timely and dependable
This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice.