Overview

Virginia Mason Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals health care services and medical providers delivering compassionate care to people throughout South Puget Sound.

We are part of Catholic Health Initiatives one of the largest not-for-profit health care systems in the country.

Responsibilities

Responsibilities :

Schedules patients for department services or studies based on physician referral.

Calls patients to set up and confirm appointments; follows up to ensure that each referral is contacted and a disposition is reached;

records cancellations and reschedules time slot.

Answers screens and directs telephone calls.

Provides information in response to general inquiries from patients visitors staff and others.

• Transfers patient data to internal forms and faxes paperwork to Admitting for patient pre-registration.
• Assembles and processes charts for scheduled patients in accordance with established procedures.
• Types collates and assembles documents; and photocopying / faxing reports files charts and related materials.
• Proofs dictated reports for missing information and returns for correction distributes corrected copy to appropriate physician.
• Monitors / orders standard office supplies.
• Establishes maintains and updates files records accounts and other information as needed to support and document office activities.
• Enters corrects and / or batches daily charges into automated system according to established procedures; reviews reports to validate that charges are accurate for services received;

ensures that inaccuracies are corrected.

Qualifications

Job Knowledge / Abilities

• Knowledge of modern office principles practices systems and equipment.
• Knowledge of or ability to learn medical terminology and abbreviations.
• Knowledge of or ability to learn established procedures relating to inpatient / outpatient admission / registration processes.
• Ability to understand and apply oral and written instructions / guidelines to produce a desired result.
• Ability to effectively organize and prioritize to concurrently handle multiple tasks.
• Ability to schedule or re-schedule appointments in an accurate and timely manner.
• Ability to demonstrate effective customer service skills and diplomacy with sometimes challenging persons and / or situations.
• Ability to read understand and communicate in English sufficient to perform the duties of the position.
• Ability to use office equipment and automated systems / applications / software at an acceptable level.
• Ability to establish and maintain effective working relationships as required by the duties of the position.

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health / dental / vision, FSA, matching retirement plans, paid time off, tuition assistance, adoption assistance, and more!

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis.

CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

Last updated : 2024-05-01