Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

ABOUT THIS ROLE:

A Gift Shop Attendant helps to create a friendly and welcoming environment by greeting our guests and offering assistance. As the face of the operation, it is important to ensure the guest remains the top priority while selling gifts, serving ice cream and assisting as an alternate checkout location for Thrift Merchandise. Experience in a retail sales environment, which includes Point of Sale functions, some knowledge of merchandise and presentation techniques, and an understanding of the elements that drive retail operations profitability is desired for this position. To succeed as a Gift Shop Attendant, you should have a strong work ethic, high level of accuracy and ability to handle non-stop and sometimes intense workload. Experience with Shopify and/or other POS applications is desirable.

ESSENTIAL FUNCTIONS

• Ability to manage time, prioritize tasks, and balance Gift Shop and cash activity.
• Provide excellent customer service by greeting, assisting, and thanking guests.
• Use excellent telephone etiquette when answering the telephone.
• Possess detailed knowledge of Point of Sale system, rewards program, merchandise removal options, and best guest relations practices and utilize all to provide exceptional customer service to every guest.
• Ability to communicate with the leadership of needs daily, and communicate clearly and calmly with guests and team members.
• Maintain the physical appearance of Gift Shop and surrounding areas. 
• Share the mission of St. Matthew’s House with our guests and the general public.
• Participate in store special events as scheduled by Store Manager.
• Perform duties, and assume additional responsibilities as directed by the Store Manager to ensure efficient store operations.
• Adhere to policies and procedures of St. Matthew’s House.

Requirements

Education: High school diploma or equivalent.

Experience: Retail and Sales background preferred.

Confidentiality: Works with confidential information

Mental/Visual Demands: Flow of work requires normal mental and visual capabilities.

Working Conditions: Schedule flexibility and the ability to work in a fast-paced environment

Physical Demands: This position requires standing, walking, and bending for long periods. The employee is required to handle, feel and/or reach with hands and arms and must frequently lift and/or move items up to 25 pounds.