St. Mary’s Medical Center has been caring for the health of San Franciscans since 1857 when it was founded by eight Sisters of Mercy from Ireland. It is an accredited not-for-profit hospital located across the street from Golden Gate Park. It is a full-service acute care facility with more than 575 physicians and 1100 employees who provide high-quality and affordable health care services to the Bay Area community.Home to advanced medical practices such as the nation’s first digital cardiac catheterization laboratory innovating orthopedic and spine surgery and comprehensive rehabilitation and a state-of-the-art cancer center. St. Mary’s Medical Center is one of San Francisco’s leading hospitals offering patients a full range of outpatient and inpatient services delivered with the human touch. Strategies and business development are centered on Oncology Services Cardiac Services and Orthopedics.

The Phone Receptionist position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors by offering customer service communications and appropriate distribution of phone calls and messages. The Phone Receptionist may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Phone Receptionist may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per departmental guidelines.

REQUIREMENTS

-Six (6) month's experience in an outpatient setting as a Medical Office Phone Receptionist preferred;

-or an equivalent amount of experience in a high-volume customer service role in another industry/environment;

-or 6 months experience as a Health Information Associate within Dignity Health.

-High School diploma or equivalent Excellent interpersonal organizational and customer service skills are essential.

-Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

-Familiarity with an electronic practice management system is preferred.

-Experience with multi-line phones/ACD phones preferred.

-Medical terminology preferred.

-None required for this position.

**This position is represented by SEIU-UHW**

***The ideal candidate will work Saturdays to support the Saturday clinics***