St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Director of Operations is responsible for the operational performance of the assigned business lines. Operational responsibility includes overall strategic planning, day to day operations, marketing, customer service, quality programs and outcomes reporting, finances, incentive management, and business growth for network operations. The Director understands the importance of their department to the hospital and facilitates a successful relationship in terms of clinical and quality outcomes, patient satisfaction, and management of expenses/revenues. JOB DUTIES AND RESPONSIBILITIES: Oversee the daily operations of all practices under the Service Line. Oversees an operational team that assists with the delivery of operational initiatives. Focuses on improving the patient experience within given business lines. Creates operational efficiencies with given business lines. Maintain/Develop a cost efficient, growth orientated, and functionally aligned organizational structure. Focus on patient acquisition and care delivery, inclusive of care delivery of providers and programs. Facilitates the development of services through coordination, growth, strategic planning and marketing initiatives with appropriate entities. Cultivates, coordinates, coaches and supports operations and the leadership teams in collaboration with physician leadership. Partners with physician leadership to maintain and build new internal and external physician relationships. Responsible for the day to day oversight of designated departments. Develops and implements ongoing quality and operational process improvements through the demonstration of quantifiable clinical and operational outcomes, safety management and operational efficiency. Develops quality improvement initiatives focusing on resource utilization, clinical standards, operational efficiency, and implementation of new services. Functions as the liaison with other St. Luke’s Hospital & Health Network departments/entities such as Nursing, Human Resources, Purchasing, Engineering, Emergency Department, SLPG, Pharmacy, PAC, Clinical Laboratory, Communications, Marketing, etc. Oversees all aspects and management of the departments assigned. Prepares and manages operational and capital budgets. Facilitates timely and accurate payment of day-to-day expenses in conjunction with operations and physician office staff. Continually reviews and makes recommendations regarding actions to reduce overhead expenses. Develops monthly reports to track and monitor key performance factors, growth of practice and efficiencies of processes. Performs annual performance review of assigned staff Conducts/supervises customer service initiatives/activities, including the coordination of response to complaints (patients, families, staff and/or physicians). Functions as a professional role model and resource person providing guidance to staff (support and physician). Maintains responsibility for own professional development through active participation with in services and/or continuing education program. PHYSICAL AND SENSORY REQUIREMENTS: Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds, sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony EDUCATION: Bachelor’s Degree required and Masters Degree preferred. TRAINING AND EXPERIENCE: Three years of practice management experience or in a leadership role in large practice required. Experience with medical office procedures and management, knowledge of medical terminology and medications frequently prescribed by physicians, electronic health records, and medical practice billing preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300 outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania. Learn More Here.