St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Bed Coordinator will prioritize and coordinate patient flow activity, bed placement, and inter/intra-facility transfers for all St. Luke’s Network Hospital Campuses. Responsible to be the initial contact for all providers who wish to admit an elective, urgent, or emergent patient into a St. Luke’s Campus. The objective is to prevent inappropriate transfers while facilitating all other placements and the appropriate placement of inpatient admissions. JOB DUTIES AND RESPONSIBILITIES: ESSENTIAL FUNCTIONS: Answers all calls into the call center in a timely fashion while demonstrating exceptional customer service and telephone etiquette, regardless of the intent of the caller. Works efficiently out of Bed Planning and Transfer Center modules in the electronic medical records system, Epic. Effectively utilizes medical appropriateness and clinical criteria for all urgent and emergent transfers/admissions including review of patients chart to determine treatment plan, medical history, reason for admission, and special considerations for patient placement. Assigns beds for new patient admissions, including from the Emergency Department, Direct Admission, Operating Room and other admissions as required. Communicates an orderly transfer of information with each shift change. Demonstrates proper procedure and knowledge of regulations for admissions and registration. Facilitates bed cleaning and actively monitors beds for availability including written discharges Coordinates placement of OR patients with PACU/ASC to minimize disruption to the OR schedule. Communicates with Hospital Supervisor for intervention and escalation as needed. Facilitates communication between referring and receiving physicians. Assists with orientation and training of new employees. Coordinates activities in the department and promotes cooperation to the staff to achieve department objectives and maintain good interdepartmental relations. Promotes and maintains harmonious and effective working relationships within the hospital. Attends meetings as required including administrative meetings, committee and staff meetings. Demonstrates a consistent level of performance; strives to maintain a steady level of productivity and provides a consistent effort. Maintains confidentiality in accordance with HIPAA standards of all materials handled within the Network/Entity as well as the proper release of information. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements. OTHER FUNCTIONS: Fosters effective, interpersonal communications with patients, visitors, physicians, nurses, and employees of St. Luke's Health Network in a courteous, professional, and friendly manner. Responsible for ongoing detailed knowledge of the hospital computer system as it applies to registration, admissions, and transfers. Other related duties as assigned. PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 8-12 hours per day, one hour at a time. Stooping, squatting, crouching, kneeling, and reaching above shoulder level rarely. Never crawling or climbing. Hearing as it relates to normal conversation. Seeing as it relates to general and near vision. POTENTIAL ON THE JOB RISKS: No risks identified. MOST COMPLEX DUTY: Coordinating several events concurrently, while on the phone with multiple parties. Assuring that patients meet medical necessity criteria. Triaging for appropriate bed placement. Utilizing computer system and phones for all work related activities. SUPERVISION: Supervised by the PAC Manager and Sr. RN Bed Coordinator. COMMUNICATIONS: Must be able to effectively communicate in a professional and timely manner with a large number of customers, both internal and external, including physicians. Must present a professional image at all times. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300 outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania. Learn More Here.