Position: CMA or RMA / Front Desk Registrar - Full-Time
Location: Columbus, NC

Position reports to Practice Managers/Providers

St. Luke’s Hospital Criteria Based Performance Standards, Hospital Policies, Joint Commission Regulations and various other laws/regulations require that we assess the ongoing competency of our staff to assure that the staff maintains competency to perform their duties proficiently. Competency evaluation may include tests for knowledge, demonstration of skills and direct observation of performance.

Required Knowledge, skills and abilities:

• High school graduate or equivalent. A healthcare background is preferred.
• Excellent communications and organizational skills.
• Must have the ability to handle difficult patients and situations in a professional manner.
• Must be flexible in handling new and changing policies and procedures.
• Must read, speak and write English well and have basic computer (keyboard) knowledge. Spanish language encouraged but not required.
• If the employee is a CNA/MA CPR is required. The CNA/MA desiring to maintain certification must also be responsible to schedule a CNA/MA workday at the hospital annually and complete the annual CNA/MA competencies in order for a hospital employed manager to sign off on the state CNA/MA re-certification form.
• Must demonstrate the ability to perform blood withdrawal procedures on Pediatrics, toddlers, adolescents, adults, and geriatric patients in accordance with policy and procedures in effect.
• Operating knowledge of the following equipment: Copier, fax, printer, scanner, computer keyboard and mouse, multi-line phone, and necessary family care equipment and monitors.

Essential Functions include but not limited to:

• Will work in the CMA, Front Desk and Patient Access roles.
• Patient exam rooms are maintained in a neat and orderly manner with the supplies adequately stocked. Phones are answered in a timely manner.
• Willingness to learn new and different processes throughout the office.
• Assist with patient flow by getting patients in rooms, prepares patient for physical exam, taking initial history or new problem worksheet. Takes and records vital signs any updates to allergy list, reviews and records medication list. Also assisting the provider by updating recommendations in the system.
• Backs up and assist teammates when necessary, making sure patient care is prompt and accurate.
• Assists or performs wound care, dressing changes, suture removal. Knowledgeable of each procedure performed having necessary equipment and paperwork completed when the provider is ready to begin. Draws up meds and preps patients for injection given by the provider.
• Check EMR system and/or encounters for referrals, orders, task and special instruction from the provider. Each MA will be responsible for keeping the Clinical Task updated for appropriate provider. Will work with patients concerning the patient portal and messages sent to the providers.
• Demonstrates adequate knowledge of normal & abnormal anatomy/physiology of disease entities seen in the Physician office. Using good communication skills either oral or written, listening and customer service skills with patients as well as provider(s).
• Prescription refills are checked and completed on a daily basis.
• Maintains and updates EMR as required by the practice. Not only by internal notes and messages but also by scanning any necessary paperwork.
• Maintain sample medication cabinets, logging any incoming and outgoing medication. Monitor monthly expiration dates and logging results.
• Collects and ensures proper disposal of medical waste and/or medication(s). Ensures proper disposal of specimens from front desk container and Lab sink every evening.
• Coordinates referrals for EMG studies and other physicians as needed. Notifying the patient and faxing required information to Dr being referred.
• Maintains current Certified Clinical Medical Assistant, Certified EKG Technician and BLS. Also will complete in office certification in Aortic Scan, Holter Monitor, and Pulmonary Function Testing.
• Maintains and orders all facility and ancillary machine/equipment supplies.
• Participates in staff meetings, in-services, and continuing education in order to maintain professional acumen. Willingness to learn new advancements in the EMR system. And to perform and complete any task the practice manager may request.

Knowledgeable in performing required station checks and documentations as per policy and procedure guidelines. Each control will vary depending on manufacturer instructions.

• Glucometer controls are checked before each use
• Clinitek machine cleaned daily BUT controls are run 1x a week
• HCG (Pregnancy) control controls run once opened and then 1x per month
• Eye wash station at Exam room L3 to be checked and logged 1x per week
• Refrigerator/freezer temps for nurse’s refrigerator is checked 2x a day
• Humidity/Temp for the office is checked 1x a day

Performs specialty testing for that patient as requested by the providers and following guidelines established:

• Pulmonary function Test (every 6 months to year required) for COPD/ASTHMA
• Aortic Scans (yearly for age 55 ) HTN, SMOKERS, DIABETES MELLITIS
• EKG (yearly)HTN, DIABETES MELLITIS
• PHQ-9 (follow-ups with specificity diagnosis) DEPRESSION, ANXIETY, BI-POLAR, DYSTHYMIA
• Able to perform phlebotomy request as needed
• Certified in performing injections requested by the providers. To include but not limited to Flu and pneumonia shots, Testosterone, B12, and allergy injections.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work setting:

• Clinic
• In-person

License/Certification:

• BLS Certification (Required)
• Medical Assistant certification (Required)

Work Location: In person