Kind of Work

Screens and relays seasonal high volumes of incoming calls and routine messages, answers routine requests for departmental services and applications by providing familiar, factual information.
Skilled information processing work applying specialized departmental work rules, methods, procedures and operating precedents to perform a variety of customer service and records maintenance functions.
The salary range reflected above is the normal hiring range for 2024. The full salary range, including longevity pay, is $20.42 - $27.80 per hour.
This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.

Distinguishing Features of Work

An employee in this class performs a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations. Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations. The work is performed under the direction of a designated lead worker or supervisory staff.

Work Environment

These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.

Selection Process

MINIMUM QUALIFICATIONS (Pass/Fail):

• Three (3) years full-time paid verifiable experience in a clerical support position.
• Demonstrated ability to operate personal computer-based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word processing software.
• Ability to type from clear copy at a rate of 40 w.p.m./net.

April 26, 2024 - Applicant screening to begin
Week of May 13, 2024 - Supplemental question scoring to be completed
Week of May 20, 2024 - Interviews to be conducted

• Veteran: DD214 noting character of service
• Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
• Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
• Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.