Description

SUMMARY OF JOB PURPOSE:

Responsible for the provision of intensive case management for homeless transition age individuals and families 18-24 years old, residing in any Transitional or Rapid Re-Housing Program; includes supportive services to ensure self-sufficiency and successful discharge to permanent housing in the community.

ESSENTIAL FUNCTIONS:

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Responsible for the day-to-day case management of 15- 20 youth individuals or family households
• Interviews member for placements, evaluate and determine appropriate member placements; processes intake and admission documents for members; provides Assessment and crisis intervention as needed.
• Develops individually designed service plans for members.
• Develops housing stability plans for members.
• Identifies, develops and maintains positive and professional relationships with support services (e.g., therapists, case workers, doctors, law enforcement, juvenile court personnel, school officials, community agencies, substance abuse, mental health, education and job training/referral).
• Prepares members for “market” (unsubsidized) housing when the member has demonstrated self-sufficiency.
• Provides referrals and closely coordinate with education and employment providers, life skill and financial management partners, substance abuse treatment providers, mental and medical providers as appropriate.
• Creates and reviews service plans for completeness to ensure compliance with program requirements; modifies service delivery models to best suit the needs of each member.
• Participates in case management team meetings; presents and participates in meetings as necessary to include Member Committee meetings, case staffing meetings and community meetings in order to advocate for the needs of members.
• In accordance with HUD, CoC program guidelines, maintains and monitors case files, progress logs, educational portfolios and incident reports weekly for completeness, accuracy, compliance and security.
• Ensures data is entered into Homeless Management Information Systems (HMIS) daily.
• Provides direction and support to current and former members on navigating mainstream services.
• Monitors the progress and status of Alumni who successfully graduate from our program and maintain positive and professional relationships with those former members.
• Conducts weekly, bi-weekly or monthly unit/home inspections following St. Jude’s Ranch policy standards.
• Monitors and verifies member’s medical/mental health needs are being met by monitoring medical and dental visits and entering data into HMIS.
• Prepares denial letters to social service agencies as necessary.
• Prepares discharge plans and ensure smooth transition of services; conducts Move In/Move Out inspections for every member in accordance with program guidelines; purges files when members are discharged.
• Prepares outcome reports, member roster and member documentation as necessary.
• Ensures compliance to lease or occupancy agreement in accordance with NRS statues, including progressive warning and, or termination of housing services in accordance with St. Jude’s Ranch.
• Ensures collections of rents and fees per member lease agreement and in compliance of St Jude’s Ranch and HUD guidelines; implements, as applicable, St Jude’s Ranch disciplinary standards for lease and, or program violations in accordance with program guidelines.
• Maintains and directs the maintenance of accurate records and files; prepares correspondence, reports, training information and a variety of written materials.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. 
• Represents the organization with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public. 

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

Bachelor's Degree in Child Development, Early Childhood Education, Psychology, Social Work, or a related field; AND two (2) years of professional case management experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

• Theories and practices of social work ethics, homeless programs, assessment and counseling.
• Methods and techniques related to professional social service case management.
• Crisis intervention and counseling techniques.
• Community resources and programs available to participants.
• Principles and practices of program management.
• Federal, state and local laws related to operations.
• Standard office practices and procedures, including filing and the operation of standard office equipment; record keeping principles and practices.
• Computer applications related to the work.
• Basic budgetary and accounting policies and practices.
• Correct business English, including spelling, grammar and punctuation.
• Techniques for working with a wide variety of people from various backgrounds where relations may be strained or confrontational. 

Skill in:

• Performing effective crisis intervention and counseling.
• Organizing own work, setting priorities and meeting critical deadlines.
• Reviewing and evaluating transition plans and providing constructive recommendations.
• Assessing and analyzing member situations and developing and implementing effective recommendations.
• Interpreting, applying and explaining applicable laws, codes and regulations.
• Using initiative and independent judgment within established procedural guidelines.
• Preparing clear and concise reports, correspondence and other written materials.
• Working successfully with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained.
• Communicating effectively in oral and written forms.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Nevada driver’s license.
• CPR and First Aid certification within six (6) months of date of employment.
• HUD certification within twelve (12) months of date of employment.
• SSI/SSDI Outreach, Access, and Recovery (SOAR) certification.

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a home and office setting, use standard home appliances and office equipment; drive a motor vehicle in order to transport members; vision to read printed materials; stamina to sit, stand and walk for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate in person and over the telephone. Work is subject to performance under exposure to adverse environmental conditions, and extensive travel.