Description

The Front Office Combo functions as an interface with patients, physicians, staff, health plans, community-at-large in person and via telephone; obtains all information relating to patients and facilitates the collection and dissemination of information to the medical record and information system, scheduling, obtain referrals and reports direction to the Front Office Lead and/or Medical Office Administrator, Medical Office Manager, Medical Office Supervisor.

Requirements

Related Competencies:  

Language Skills – Ability to read, analyze and interpret documents, correspondences, insurance forms. Ability to write and complete documentation. Ability to speak effectively to all team members and levels within the organization.

Reasoning & Mathematical skills– Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands – Repetitive motions and routine use of standard office equipment such as computers, telephones, copiers/scanners, filing cabinets. Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel; climb stairs, stoop, carry/lifting up to 20 lbs. Prolonged periods of sitting at a desk and working on a computer. Occasional standing at events. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The noise level in the work environment is usually mild. It includes open offices, office equipment, such as, phones, computers, and printer/copy machines, and waiting areas. The demands of the position include travel to assigned clinics and occasional organization-wide activities.

Additional Requirements:
Demonstrate interpersonal/cultural sensitivity and work with a diverse population.

Incumbent may travel via personal vehicle throughout the community as well as between other Clinical facilities and departments. 

Required: :

Education:
High School Graduate or GED. 

License/ Certifications:
California Driver’s License, motor vehicle insurance, and clean driving record 

Experience: 

Preferred previous experience with computers and/or automated scheduling; prior experience preferred in handling and balancing cash. 

Knowledge/Skills/Abilities:
Operates all general business equipment and assists office with all clerical needs.

Knowledge of grammar, spelling and medical terminology.

General knowledge of healthcare insurance and terminology

Ability to sort and file by alphabet or terminal digit. 

Ability to handle cash transactions and balance cash drawers.

Highly organized with strong time management skills, being able to perform simultaneous tasks and prioritize tasks effectively.

Demonstrates the ability to read, write and speak English and Spanish without an interpreter.

Demonstrates interpersonal/cultural sensitivity and work with a diverse and often underserved population.

Proficiency with EMR systems. 

Ability to drive large mobile clinic as needed.