Mission Statement:

• We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

• ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Obtain insurance authorization from patient’s insurance company. This may be done by phone, fax, or online depending on insurance company’s process.
• Coordinate patient referrals to specialist as requested by providers.
• Enter and maintain accurate, comprehensive data entry of all referrals into database.
• Verify all pertinent documentation has been provided for the type of referral requested.
• Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialist.
• Call patient with appointment information.
• Document all stages of the referral in the appropriate data base or in writing
• Demonstrate adaptability and accept change in a positive manner.
• Responsible to keep current with corporate communications such as email and internal network such as the Pulse, SJEN, etc.
• Present and ready for work in designated area at assigned time and dressed in appropriate work attire.
• Readily assist other staff members upon completion of assigned duties.
• Understand and adhere to all departmental policies and procedures.
• Responsible for completing and maintain all required training relative to job function.
• Exemplify a strong adherence to the professional code of conduct.
• Maintain a professional and positive attitude and demonstrate a supportive and understanding behavior when in contact with patients, providers, employees, and patients.
• Follow all policies and procedures mandated by St. Joseph’s Physicians and the Government regarding HIPAA and OSHA.
• Abide by the policies and procedures set forth in the St. Joseph’s Physicians employee handbook.
• Perform duties and assist providers as part of the practice care team. Take part in daily team huddles and/or other periodic team meetings to facilitate communications and enhance positive patient experiences and quality delivery of care.
• Participate in quality improvement initiatives as part of the practice care team.
• Insure job functions align with office policies and procedures and patient-centered medical home standards.
• Perform other duties and responsibilities as required or requested
• Complete all processes for checking in/out at the front desk, including the After Visit Summary. Responsible for entering correct demographics, insurance information, scanning insurance cards, collection copayments, and addressing outstanding balances.
• Ensure patient forms are explained and signed appropriately.
• Communicate with the Reception Supervisor to keep informed on all aspects of operations pertinent to the stable operation of the front office.
• Maintains frequent communication with providers, clinical and front reception staff to enhance employee relations and encourage an atmosphere of team spirit.
• Screen all visitors’ i.e. pharmaceutical reps and salespeople.
• Maintains the ability to function appropriately under stress or tension and directs problems or complaints to the appropriate personnel.
• Demonstrates the ability to use and maintain all computer and front office equipment and knows who to contact when equipment fails.
• Understands specific workplace workloads and has the ability to delegate for specific tasks.
• Helps to maintain a safe work environment for all office personnel and report to pertinent staff any unsafe element.
• Responsible for processing phone, patient portal, and email messages appropriately as well as routing messages to the proper provider team.
• Handles the scheduling and rescheduling of appointments in the scheduling system.
• Run reports and manage patient appointment recalls.
• Monitor the automated telephone reminder call system reports and contact /reach out to patients that were not able to be called automatically. Call patients manually if automated system is not working.
• Understand and monitor insurance requirements such as Provider rosters and insurance verification through (website, phone call) and automatic insurance verification (RTE).
• Keep the waiting room picked up and current materials.
• Maintain the ability to schedule patients in accordance with office policies and in conjunction with provider needs.
• Has the ability to obtain appropriate information at the time of call and input information in the computer system correctly.
• Handles urgent calls according to protocol
• Ability to plan and set priorities. Meets deadlines and submits requested materials in a timely fashion.
• Train new employees if requested on policies and procedures required to perform reception function.
• Demonstrate adaptability and accept change in a positive manner.
• Responsible for keeping up to date on corporate communications such as email and internal network such as the Pulse, SJEN, etc.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of practice management computer systems
• Demonstrated ability to work independently and as a team
• Knowledge of general office machines and telephone system
• Familiarity with identification of medical documents
• Ability to work well under pressure and within tight deadlines
• Ability to multitask and adapt to shifting priorities
• Maintain high degree of discretion when dealing with confidential information
• Detail oriented

EDUCATION AND EXPERIENCE

• High School diploma or equivalent. Experience in an office environment and/or health care setting helpful.

PHYSICAL DEMANDS

• Sedentary work- majority of time sitting
• Repetitive motion of hands, fingers, and wrists

WORK ENVIRONMENT AND HAZARDS

• Category II – Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.

Pay Range: $19.50 - $27.85

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.