Job Summary:

The overall objective of this position is to support the individual needs and desired outcomes of the people with disabilities served whether in directly operated group homes or supported living arrangements. Services provided should result in safe, normal living situations for individuals where self-direction, integration into the community and the development of independent daily living skills are integral and continuous aspects of everyday life.

Essential Functions:

• Develop and lead a strong, collaborative team of residential support specialists to operate high quality, multi-dimensional residential services in assigned departments. Ensure routine meetings with each assigned department.
• Continuously convey the mission, vision and philosophy of the agency through formal and informal communication with SJCS-TN residential support specialists. Interface directly with support specialist routinely as they perform their duties to provide direct instruction, coaching and modeling behavior exemplifying the agency’s beliefs.
• Provide residential support staffing as indicated in annual budgets. Provide direct coverage in emergencies. Maintain 24 hour on-call management coverage for all assigned departments.
• Lead the residential support specialist team to develop, implement and oversee all activities supporting the operation of assigned Community Living departments,
• Ensure the full implementation and documentation of the ISP of each person served .Attend all assessment and ISP meetings
• Ensure that all staff are aware of and trained on Behavior Support Plans and that all required data is collected accurately and according to the stipulations of the plan.
• Ensure that all residences and vehicles for which the agency has responsibility are maintained in a safe, secure and esthetically pleasing condition.
• Ensure the safety and security of people supported at all times, Ensure all individuals served are free from harm at all times. Ensure that all incidences are reported to the required parties in a thorough and timely manner. Conduct follow-up activities as requested; participate in investigations, in accordance with funding and licensing agency requirements and SJCS policies and procedures. Ensure routing of incident reports to appropriate.
• Ensure that all medical care required to maintain optimal health and maximum benefit is implemented in a timely and thorough manner in accordance with the ISPs of individuals served. Recognize and respond to any health or behavioral changes in individuals served and refer to the proper professional when necessary. Schedule medical appointments and attend doctor’s appointments with individuals. Transmit applicable medical documents and information to agency nurse immediately after visits are conducted.
• Ensure medications are properly and pro-actively ordered, obtained and made available according to physician’s orders. Monitor Medication Administration Records routinely and report all medication errors promptly according to agency protocol.
• Ensure that all ancillary services, including plans, therapies or other services, identified in the individuals ISP are made available to them in a timely and efficient manner.
• Ensure compliance and quality assurance of all records for individuals and the assigned department through routine review and maintenance of logs, files, medical appointment records, and reports;
• Facilitate the planning of community activities by residents and ensure that staff implement the activity schedule and document activities. Monitor activities to ensure that ISP goals are being addressed. Make requests for individual’s funds per their requests. Ensure that individual funds are accounted for according to agency policies and procedures. Work cooperatively with Program Director and Program Coordinator to ensure that all funds are properly accounted for and that individuals remain eligible for benefits.

Secondary Functions:

• Complete all administrative duties including billing documentation.
• Participate in the implementation of the states’ recruitment plan. Participate in staff orientation and subsequent training. Make staff observations as assigned. Complete staff evaluations.
• Oversee staff electronic timekeeping and ensure accuracy of recorded time prior to Program Director approval each pay period.
• Attend and participate in all relevant agency events, workshops, training and meetings;
• Perform other job related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to gain working knowledge of St. John’s Community Services policies and procedures;
• Ability to act as a representative of St. John’s Community Services to the public;
• Ability to effectively communicate with individuals from diverse backgrounds;
• Ability to prepare and maintain accurate records;
• Ability to supervise staff;
• Ability to train and instruct persons with disabilities in a variety of skill areas;
• Ability to operate relevant computer systems, including hardware and software, and office machines.

Education and Experience:

• High school diploma or G.E.D. required; A.A. or B.A. preferred