Job Summary: Works collaboratively with the State Director, Program Director, and other state staff to ensure office efficiency and training compliance for all staff and act as the first line contact for Delaware office operations. Take the lead in the new employee training, coordinate training for new hires, maintain training files for all DE employees, and maintain communication with HR Manager to ensure a smooth transition of new hires from interview to orientation. Ensure that all staff receives the training that is required before deployment to the initial work assignment. Ensures that all staff are enrolled in initial mandatory training sessions that may be received after initial deployment. Assist the State Director with strategic initiatives for state operations, and coordinate events and/or activities involving the state office and other functions that benefit SJCS Delaware operations.

Essential Functions:

• Assures adherence to SJCS mission, core values, guiding principles, business standards, and administrative practices.
• Create training schedules for all Delaware employees, track and create reports on all training outcomes, and maintain training records for Delaware Operations.
• Train new hires in company policies and procedures and use the best training methods for a specific purpose or audience.
• Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
• Recruit and train new Trainers, delegate training tasks to the new Trainers, and evaluate performance.
• Inform employees on scheduled training and track their progress.
• Recommend training materials and methods, order and maintain in-house training equipment and facilities, and manage the budget set for training.
• Maintains office services by organizing office operations and procedures, mail distribution, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions.
• Provides historical reference by defining procedures for record retention, protection, retrieval, transfer, and disposal.
• In collaboration with the management team, ensure compliance with the training plan developed in cooperation with the SJCS strategic plan.
• Documents initial orientation training information in staff training files. Establishes dates for all initial mandatory training for new staff, communicates those dates to the new staff and his or her supervisor in writing, and records those dates in the staff training database. Records completion dates for all training completed by new staff while he or she remains under his or her supervision.
• Records data in agency data-based systems, as assigned. Reviews agency labor reports and training reports and provides summary reports to program directors and state directors bi-weekly.
• Ensures maintenance of physical office space and equipment.
• Performs other job-related duties as assigned.

Secondary Functions:

• Maintains knowledge of people supported and the general operating procedures in all programs.
• Participate in professional development activities relevant to the position.
• Participates as a member of and works cooperatively with the state management team.
• Performs other job-related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Ability to lead, guide, direct, and oversee office operations.
• Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills.
• Knowledge of state training requirements, regulations, and service delivery.
• Skilled in verbal and written communication and staff supervision.
• Ability to handle multiple assignments and assess and analyze data.
• Exceptional organization skills, leadership, and interpersonal skills
• Working knowledge of computer programs (Microsoft Office Suite, ABRA, Solomon, and Ceridianapplications)

Education and Experience:

• Have a bachelor’s degree’ in human Services, business administration, or a related field.
• Requires three years of Administrative and Training experience, including training and scheduling operations.
• Must meet SJCS and funding jurisdiction current requirements for criminal background/records check and drug screening.
• Must be certified or willing to be certified to become a MANDT trainer and/or CPR/FA trainer.

Physical and Environmental Conditions:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Able to use a keyboard.
• Speaking on the phone or in virtual meetings for prolonged periods.
• Working alone or with a team.