JOB SUMMARY 

Performs the receptionist and secretarial duties in the Oncology Department while functioning as the focal communication sources. Assists with scheduling patients. Registers and admits all patients and assures that consents are signed. Assists in keeping in charts current and preparing charts for clinic. Keeps faxing and filling current. Assumes ownership for ordering office supplies, maintaining machines and general office neatness. Coordinates patient entry into and through the health care system; coordinates patient care services and serves as a patient advocate. Performs duties according to the Scope of Service for the Oncology Department. Adheres to and practices the St. John's Health Corporate Compliance Program and participates in Performance Improvement activities. 

ESSENTIAL FUNCTIONS

Patient Registration 
· Completes all registration forms in full, including signatures, insurance information, proper billing information, and documentation for hospital privacy practices. 
· Responsible for accurately scheduling approved ancillary procedures. Follows written guidelines and utilizes historical time/date in preparing schedule. Coordinates scheduling of patients with other hospital departments/services. 
· Responsible for creating new recurring fins for outside clinics and providers as needed
· Assist patients in signing up for patient portal.
Reception 
· Courteously admits and greets patients, visitors, and personnel arriving on the unit in a timely manner. 
· Acts as focus of communication regarding patient care activities and is able to provide information and direction regarding same. 
· Receives requests from patients and families and refers requests to nursing staff or appropriate hospital personnel in a timely manner. 
· Records and delivers messages for patients and staff in a timely manner. 
· Maintains, develops, and updates skills to implement ideal service. 
· Ensure new patient paperwork is completed
Secretarial
· Maintains adequate quantity of forms, supplies and equipment inventory on the unit. 
· Updates patient pictures on EMR system. Scans updated patient consents into EMR system. Monitor fax queue. 
· Helps maintain a clean, safe and functional work environment. 
· Initiates, assembles and maintains charts for patients in Oncology Department. 
· Keeps daily charges current. Able to audit charges to assure accuracy. 
· Assists patients with billing problems and questions. 
Office Coordination
· Assists the nursing staff in the coordination of the oncology clinic. This includes, but is not limited to; preparing new patient charts, scheduling patients for follow up labs and diagnostic imaging tests, managing the follow up patient wait list and tracking follow up patient letters. 
· Manages oncology front desk pool messages and reminders. 
· Assists the Director of Oncology with the Commission on Cancer Accreditation process.
Patient Coordination
· Works with scheduling and radiology to facilitate patients scheduling. 
· May act as a liaison with other care groups such as social work, financial counseling and nutrition to facilitate the patient intake process.

JOB REQUIREMENTS

Minimum Work Experience
Must have a minimum of three years experience as an office manager/secretary, ideally in a healthcare setting. Experience using/working with electronic medical records preferred. Excellent written and oral communication skills, excellent interpersonal skills. Able to multi-task in a fast paced environment.