Description

POSITION SUMMARY STATEMENT 

The Sales Assistant’s primary function is to support Wardrobe Specialist in all aspects of sales, including client service and administrative elements related to selling and non-selling. In addition, the Sales Assistant is also responsible for supporting the Wardrobe Specialist by providing the “St. John Experience” level of service to all internal and external clients, while upholding Brand Values and Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support primary Wardrobe Specialist with the sales by securing necessary merchandise, place merchandise back in designated area on sales floor, as well as replenishing sold merchandise on the floor
• Consistently demonstrates Relationship Selling Skills to support primary Wardrobe Specialist to achieve and exceed planned daily, weekly and monthly sales goals set by Store Management
• Demonstrates high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
• Demonstrates proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication)

ALTERATIONS MAINTENANCE

• Complete the Alteration/Blocking processes in accordance to Company standards
• Maintain Alterations Bar (i.e. complete paperwork, follow up to ensure alterations are completed within appropriate timeframe, receive altered merchandise into store, and make follow-up calls with client)
• Support and assist clients in primary Wardrobe Specialists absence if needed
• Demonstrates strong product knowledge; keeps updated on new products, fit and fabrications, marketplace and fashion trends

CLIENT SERVICES

• Remain current and knowledgeable in all aspects of primary Wardrobe Specialists top clientele in order to provide excellent and personalized customer service
• Assists in maintaining primary Wardrobe Specialists client book to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
• Sends Company initiated mailings for primary Wardrobe Specialists clients: Catalogs, invitations, sale cards, etc. as needed
• Log COG’s for primary Wardrobe Specialist each month for corporate report
• Process shipping and receiving as needed, for any urgent client needs (expedited shipping) and in the absence of stock associate

OPERATIONS SUPPORT

• Understands and performs all POS functions accurately, professionally and within Company Guidelines
• Assists in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies – as needed
• Actively contributes to non-selling activities (i.e. primary Wardrobe Specialist go backs, clean up, compliance, etc.)
• Ensure all HOLD items are current and hangtags are filled out properly
• Demonstrates high level of quality in work, attendance and appearance
• Actively participates in Monthly Touch Bases and follow-ups
• Attends all required Store Meetings and Events as needed
• Maintains standards of cleanliness and organization

ADDITIONAL RESPONSIBILITIES:

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations
• Adhere to Timekeeping procedures
• Adhere to local, state, and federal law
• Additional responsibilities assigned by supervisor related to your position/department
• Ability to be flexible and willing to work extended hours when necessary
• Ability to work varied hours, nights, days and weekends to support the business needs

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities

ORGANIZATIONAL RELATIONSHIPS

• Interacts with all levels throughout organization including employees and outside vendors

MINIMUM QUALIFICATIONS: The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES:

• Adaptability
• Client Focus
• Communication
• Decision Making
• Embraces Change
• Honesty and Integrity
• Initiative
• Innovation
• Optimistic
• Organization
• Professionalism
• Results Orientated
• Solutions Orientated
• Teamwork
• Time Management
• Thoroughness

EDUCATION/EXPERIENCE:

· Understanding of the luxury client

· Ability to work varied hours: nights, days and weekends to support the business needs

· Previously worked in a clienteling, client-centric or retail environment preferred

• Good computer skills: Word, Excel, Microsoft Outlook and POS systems