Job Summary: The Bellperson is the first and last point of contact for hotel guests, ensuring a warm welcome and a fond farewell. Responsibilities include escorting guests to and from accommodations, providing orientation to property features, and offering assistance to enhance guest comfort, aligning with Forbes Standards of Excellence.

Job Responsibilities:

* Assist with guest arrival and departure, handling luggage with care.

* Aid in loading and unloading guest luggage during check-in and check-out.

* Address guest needs, questions, and special requests promptly.

* Collaborate with front desk staff for a seamless guest experience.

* Provide assistance with parking and answer phones courteously.

* Work with housekeeping and beach service teams as needed.

* Stay informed about daily hotel activities, group, and VIP arrivals.

* Maintain clean and presentable lobby, bell closet, and work areas.

* Handle any other reasonable guest requests.

* Perform additional duties as assigned by hotel management.

Qualifications

Education and Experience:

* Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs

* Previous experience as a bellperson preferred

Knowledge, Skills, & Abilities:

* Detail oriented and thorough

* Active Listener

* Knowledge of guest service operations

* Ability to remain discreet and respect the privacy of guests

* Ability to perform consistent work to the highest of standards

* Ability to interact with guests in a pleasant friendly way

* Ability to identify and resolve issues related to position independently

* Ability to listen intently to guest while providing service

* Ability to implement operations to achieve service excellence

* Ability to work and lead in a diverse service setting

* Ability to work and operate a handheld tablet

Physical Demands:

* Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests' vehicles

* Must be able to lift up to 50lbs

Working Conditions:

* Indoor and outdoor environment

* Possible exposure to extreme heat or cold depending on season

* Direct communication with guests at the front desk