Note:

• Local Staunton, VA candidates required
• ALL interviews conducted ONSITE, 100% ONSITE work

About:

• Requires experience, creativity and multi-tasking to independently and collaboratively achieve department service and support objectives for the Transportation Operations Center.
• 5-7 years of experience in the field or related subject matter area.

Job Description:

- Responds to Tier 1 support requests.

- Provides exceptional customer service.

- Communicates effectively with teammates and customers of varying levels of technical expertise.

- Responds to all break/fix requests associated with end user resources.

- Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers.

- Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.

- Maintains up-to-date project and architecture documentation.

- Maintains up-to-date inventory and maintenance records.

- Monitors system resources for server/service anomalies.

- Resolves connection issues between users and resources.

- Maintains detailed change history of changes.

- Supports team efforts to improve cybersecurity controls and defenses.

- Supports team efforts for threat hunting and mitigation.

- Manages time and resource constraints.

Job Type: Full-time

Pay: From $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 6 years

Schedule:

• 8 hour shift

Experience:

• Linux(REDHAT)/Windows Operating Systems, Virtualization: 5 years (Required)
• Desktop/Server Applications, General Network: 5 years (Required)
• Backup and Recovery, Microsoft Office, General Database: 5 years (Required)
• Active Directory Administration, Video Management Systems: 3 years (Required)
• Cybersecurity, Audio-Video Support: 2 years (Required)
• Help Desk Support: 7 years (Required)

License/Certification:

• Microsoft Certification (Required)

Work Location: Hybrid remote in Staunton, VA