St. Francis Center (SFC), a ministry of the Episcopal Diocese of Colorado, was established in June 1983. SFC is a refuge for men and women who are homeless in the metro Denver area. Our programs and services are tailored toward adult women and men, and focus on daytime shelter, social services, health and wellness, housing, employment, and outreach. At SFC, “guests” have the opportunity to work with a variety of specialists, depending on their individual needs, which is often the first step toward transformation and ultimately self-sufficiency. 

We are currently looking for a Starbucks Outreach Worker to provide comprehensive outreach services to community members experiencing homelessness within select Starbucks stores and a nearby vicinity of those stores. In addition, this position will educate and train store staff on best practices and community resources. This is a Full-Time, non-exempt position eligible for an excellent benefit package as outlined below. 

POSITION OVERVIEW

Starbucks Corporation’s Social Impact Team in partnership with St. Francis Center is looking to make an impact in the Denver community with a tangible commitment to becoming better community partners.

PRIMARY RESPONSIBILITIES (Other duties may be assigned)

• Provide services to unhoused community members include crises intervention, provision of basic needs, access to emergency shelter, transportation, client advocacy, service linkage, harm- reduction services, and much more.
• Conduct strengths-based case management to individuals who are seeking permanent housing while problem solving potential barriers.
• Complete relevant housing applications and program surveys with clients, plus be part of a faith- based agency whose mission is to serve those experiencing homelessness during the daytime hours.
• Educate and train store staff on best practices and community resources

EDUCATION (MINIMUM REQUIREMENTS)

• Bachelor’s degree in human services, social work, psychology, or related field preferred
• Two to four years’ experience working with adults experiencing homelessness, or two to four years in a related direct service field working with underserved populations.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Fluency in Spanish is a plus but not required.
• Able to provide some education and training regarding best practices (trauma informed practices, de-escalation, etc.) and available community resources to partnering Starbucks locations.
• Experience, competence and sensitivity in working with persons who are homeless, especially those who have difficulty engaging in treatment, suffer from mental illness substance addiction or are otherwise impaired.
• Skill in oral and written communication: organizing / tracking client data, updating client database, and tracking job measurements daily and monthly.
• Skill in negotiating and mediating, particularly in sensitive situations.
• Able to communicate effectively with a diverse population.
• Able to make sound decisions using available information while maintaining appropriate confidentiality.
• Able to function as a member of an interdisciplinary team and work with collaborating agencies.
• Able to manage tasks and activities in an environment that sometimes includes interpersonal conflict and chaos.
• Skill in operating office equipment, such as computers, software (e.g., Microsoft Word, Excel, e-mail) and smart-phones.
• Able to work flexible hours which may include a combination of early mornings, late evenings and some weekends.
• Able to pass automobile insurance carrier’s motor vehicle record investigation.
• Ability to maintain Colorado Driver’s License in good standing.
• Able to work in diverse settings with diverse populations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Street Outreach Workers primarily work outside of the office on the streets and / or in a vehicle. The work week schedule covers five 8-hour shifts Monday through Friday during the week. It also may require occasional Saturdays.

BENEFITS

• Employer-paid health insurance with an HRA plan
• Employer-paid dental insurance
• Employer-paid life insurance 
• Robust pension plan (5% plus a dollar-for-dollar match of contributions up to 4% of earnings)
• Generous Employer-paid sick/vacation leave

TO APPLY

A cover letter is strongly encouraged and should explain how the position fits into your professional goals. Invitations for interviews will be extended upon review of qualified candidates until the position is filled.

Individuals with criminal backgrounds are invited to apply. All SFC employees undergo a background check.

Saint Francis Center is an Equal Opportunity Employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action.

St. Francis Center (SFC) strives to create a more just, diverse, equitable, and inclusive society for our community members who experience homelessness and turn to us for refuge. This begins with how we serve our guests and residents as well as how staff, volunteers, and board members treat each other. SFC acknowledges that, as a community, we can always do better by learning from the past and by celebrating and including all voices. SFC commits to learning and growing as we consistently strive for a more equitable and inclusive society.