LeeBoy was established here in North Carolina in 1964 by B.R. Lee and has become a world market leader in the manufacturing of asphalt paving and road maintenance equipment. With nearly 30 high quality product offerings, LeeBoy brings value to its customers through delivery of superior, total, integrated quality products and services.

Are you a self-starter seeking a career with a well established company and the opportunity to take your technical and service skills to the next level? Our products are designed with the paving professional in mind and we are looking for your expertise!

Summary: As a member of the "Rapid Response Team" your primary responsibility will be to provide our customers high quality problem resolution and preventive techniques for maintaining all LeeBoy equipment. Effective training is the key component of this position. Training in the field and at corporate will be required. Support will be a combination of in-house phone support and field support. Collecting and analyzing data is also a key component of this position. The overall goal of this team is to establish a "World Class" service organization that is integral to the overall success of LeeBoy. Ability to troubleshoot and resolve equipment issues both on-site and remotely is a critical success factor of this role.

Essential Duties and Responsibilities:

• Provide technical information and troubleshooting support to dealers. Resolve technical issues and follow-up on unresolved issues
• Report technical issues involving quality, reliability, durability and safety via service call report forms or other designated reporting format. Report market, distribution, application and customer issues
• Installs new or modified equipment at customer's location to ensure full functionality according to specifications
• Participate in problem resolution activities with Engineering and other personnel to drive quick resolution and minimize customer downtime
• Conducts service schools for LeeBoy equipment distributors. Must be able to train groups of Dealer techs and / or customers
• Conducts training of safe equipment operation to trainees, dealers, and customers
• Problem solving - identifies and resolves problems in a timely manner
• Responds promptly to customer needs, responds to requests for service and assistance

Education and Experience:

• Three (3) to five (5) years' experience in technical customer support management with heavy equipment (paving, construction, or other related industry)
• Training experience required
• Technical certifications or a degree is a plus
• Excellent communication skills
• Understanding of PC Hardware/Software (Windows, MS Office Suite, Lotus Notes) including knowledge of Internet usage

Travel

• Willingness to travel extensively to support buisness
• Frequent overnight stays and willingness to stay and complete the task
• Travel may exceed 60% depending on demands

Physical Demands

• While performing the duties of this job, the employee is required to stand, walk, talk or hear
• The employee is required to sit, use hands/fingers/arms, climb or balance, stoop, kneel, crouch or crawl
• The employee is occasionally required to lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception