Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our PBX Operator opening with St. David's North Austin Medical Center today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) PBX Operator for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

As a PBX Operator, you will be responsible for using a multi-line phone system, answering, transferring and connecting incoming calls to appropriate extensions or departments and paging hospital personnel as required. You will also be responsible for initiating communication procedures for emergencies or codes.

• You will answer and transfer incoming calls from both internal and external callers in a timely fashion with strong customer service skills
• You will operate the hospital phone system in an Automatic Call Distribution (ACD) environment to process calls
• You will provide information to callers as requested or ask suitable questions to best refer the caller to the appropriate hospital personnel or department
• You will monitor alarm systems and execute paging for emergency communication procedures and alarm signals as fire, bomb threat, weather threat, missing baby or patient, disasters, and cardiac arrest
• You will have strong knowledge of hospital codes and alarms and the effect they have on patient care and safety, and coordinate emergency code responses assuring the proper personnel is notified

Work Schedule:
Wednesday - 1500-2330
Thursday - 2300-0700
Friday - 1900-0700
Saturday - 1900-0700

What qualifications you will need:

Experience

• Previous experience as a PBX operator or working with automated call distribution systems – preferred

Education

• High School Diploma, GED or equivalent – preferred

St. David’s North Austin Medical Center is a multi-specialty hospital in Texas withmore than 360 beds. The facility is home to St. David’s Children’s Hospital, St. David’s Women’sCenter of Texas featuring a Level III NICU, a Kidney Transplant Center, and the Texas Institute for Robotic Surgery. Additional servicesoffered at this medical center include 24-hour emergency care, heart and vascular care, neurology andneurosurgery, rehabilitation services, and inpatient and outpatient surgery.

St. David’s North Austin Medical Center is part of St. David’s HealthCare, which is oneof the largest healthcare systems in Texas and the third-largest employer in the Austin area. St.David’s HealthCare was formed through a unique partnership between HCA Healthcare and twolocal non-profits — St. David’s Foundation and Georgetown Health Foundation.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our PBX Operator opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.