**Job Details**

**FRONT DESK / CUSTOMER SERVICE CLERK - (192)**

This details all the information about the job posting. Location St. Clair County - Belleville, IL - Belleville, IL 62220 US (Primary)

Job Type Full-time Job Description **CLERK / CUSTOMER SERVICE ASSISTANT**

**OBJECTIVES:**

**THIS ROLE ASSISTS VISITORS TO THE OFFICE, ANSWERS PHONES, ANSWERS QUESTIONS AND EDUCATES TAXPAYERS ON THE PROCESS AND EXEMPTIONS AVAILABLE.**

- **GREET AND ASSIST CUSTOMERS AND PATRON UPON ENTERING THE OFFICE.**

- **ASSIST TAXPAYERS IN THE PROCESS OF APPEAL AND WITH PAPERWORK NEEDED FOR EXEMPTIONS.**

- **YOU MUST BE ABLE TO DIRECT PEOPLE TO THE CORRECT DEPARTMENT YOU ASSIST THEM.**

- **ANSWER TELEPHONES, RESPOND TO VISITORS, DIRECT THEM OR ASSIST THEM WITH THE FUNCTION OF THE OFFICE, APPEALS, EXEMPTIONS, ETC.**

- **MUST BE ABLE TO HANDLE DIFFICULT PEOPLE.**

- **TIME MANAGEMENT**

- **FOCUS ON DETAILS**

- **ORGANIZATIONAL SKILLS, FILING NEATLY AND ORDERLY**

- **PUTTING THINGS IN NUMERIC ORDER**

**WORK ENVIRONMENT:**

THIS JOBS DUTIES ARE PERFORMED AT THE COUNTY COURT HOUSE. THIS ROLE ROUTINELY USES STANDARD OFFICE EQUIPMENT SUCH AS COMPUTERS, PHONES, PHOTOCOPIERS, FILING CABINETS, AND FAX MACHINES.

**PHYSICAL DEMANDS:**

WHILE PERFORMING THE DUTIES OF THIS JOB, THE EMPLOYEE IS REGULARLY REQUIRED TO TALK AND HEAR. THIS POSITION IS VERY ACTIVE AT TIMES AND REQUIRES STANDING, WALKING, BENDING, AND STOOPING. THE EMPLOYEE SHOULD BE ABLE TO LIFT OR MOVE OBJECTS UP TO 25 LBS.

Job Requirements Education High School Union Non-Union position Shift Type