OverviewFounded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word Dignity Health – St. Bernardine Medical Center is a 342-bed acute care nonprofit hospital located in San Bernardino California. The hospital offers a full complement of services including the Inland Empire Heart and Vascular Institute an award-winning orthopedics program surgical weight loss and is an official Neurovascular Stroke Center as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health one of the nation’s five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/stbernardinemedical for more information.
Responsibilities

The Patient Account Representative is responsible to manage tasks related to patient accounts for hospital and clinic facilities. The primary purpose of this position is to perform timely and accurate billing and collections to patient's insurance carriers that may include Commercial Managed Care Government and/or Third Party carriers. This role performs follow-up activities to ensure accounts are processed and paid accurately billed/appealed timely and to ensure other necessary actions are completed to resolve open AR balances including credit balances. May perform other duties as assigned which include; communicating with internal departments insurance payers patients and other healthcare providers training AR projects and participating in training classes and other meetings related to Patient Financial Services in general. This position requires the full understanding and active participation in fulfilling the Mission of Community Hospital of San Bernardino. It is expected that the employee will demonstrate behavior consistent with the Core Values. The employee shall support Community Hospital of San Bernardino strategic plan and the goals and direction of the quality improvement process and activities.

Qualifications

• 1 years’ experience with billing collections and/or Revenue Cycle operations in an acute care or ambulatory setting.
• High school graduate or equivalent is required.
• Experience in medical billing and collections in a clinical setting
• Strong understanding of calculations and medical terminology
• Ability to use computer and Windows PC applications which includes strong keyboard and navigation skills.
• Knowledge in Microsoft Word Excel and Outlook.
• Phone and Customer Service Etiquette
• Ability to work within a team environment
• Proficient to multi-task research and troubleshoot billing and or payer issues.
• Must be detailed oriented and have excellent analytical skills. Must have excellent verbal and written skills.