About St. Anthony’s

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's family and helps us create a future where all people flourish.

Principal Responsibility:

Community Safety Services (CSS) helps provide a safe environment for staff, clients, volunteers, and other occupants of St. Anthony Foundation and our external partners and customers. This team responds to asset protection issues on the ground, prevention of Graffiti, and or defacing of all buildings on the 100 block of Golden Gate between the hours of 6:00 pm-5:30 am, 7 days per week. The CSS Overnight Supervisor role responds to crises and emergencies on the 100 block, for example, overdose reversals and lifesaving medical response, and creates a presence for increased safety in the Tenderloin. You will be supervising a team that takes a trauma-informed perspective to their work. In the spirit of our Franciscan values and heritage, our team de-escalates behaviors and risks with compassion and care daily. The CSS overnight staff will NOT engage in moving our unhoused guests off the block during these hours of operation. Many call SAF 100 block home; staff will discourage bad behavior whenever possible, and or call 911 for issues of violence. As a steward of healing and social justice, you are expected to meet the following duties:

Essential Duties and Responsibilities:

Staff Performance and Development

• Provide on the ground supervision for CSS team members to provide community safety and guest engagement.
• Directly supervise CSS overnight staff and provide timely and regular feedback on their daily work performance.
• Leads the team, coaching staff in the moment on position and post expectations.
• Complete staff performance evaluations and provide feedback on skill development and performance to the CSS Management Team.
• Assist with training all SAF CSS staff on standard operating procedures for the department.
• Assist with hiring, training, and familiarizing new staff with SAF programs.
• Monitor staff radio use and advise the CSS Manager or Administrative Assistant of any discrepancies, misuse, or repair issues.
• Ensure staff are professional and demonstrate good customer service skills towards guests and other community members.
• Role models and sets the expectation that staff treats all individuals with dignity and respect.
• Participate and occasionally lead regular meetings and team huddles for all CSS staff in conjunction with shift supervisors and other CSS staff.

Community Safety

• Observe staff and safely intervene as appropriate in crises to ensure the safety of staff, guests, clients, volunteers, and other visitors.
• Must operate in tandem and unison together minimum of two staff while on the block.
• Oversee the safety of staff and guests who have been detained by CSS staff. Work in collaboration with the police and ensure that all protocols have been followed.
• Responsible for completion of all paperwork and communication to the guest regarding their 86 status.
• Reviews the procedures a guest will need to follow before they can be re-instated for services.
• Responsible for ensuring staff completed the Efforts to Outcome (ETO) report accurately and timely.
• Manage safety situations, ensuring each is handled with appropriate de-escalation techniques to prevent or defuse the situation. If physical intervention is warranted, ensure SAF's non-violent intervention procedures are observed.
• Comply with all St. Anthony safety requirements, policies, and requirements to ensure a safe work environment for all.
• Participate in regular training and development opportunities to increase personal capacity to apply innovative approaches to daily workflows and guest engagement.

Program Leadership, Administration, and Operations 

• Contact and schedule on-call relief staff as needed. Fill in as needed to maintain front-line staffing
• Assist CSS Management with the planning and implementation of CSS policies and procedures to ensure a safe and secure environment.
• Assist with the work unit, 100 block and Social Enterprise communication flows (security messages/briefs, 86’s, policy changes, SAF information, memos, staff calendar, event calendar, emails, etc.)
• Oversee and assist staff with accurate and timely reporting and documentation including 86 reports, incident reports, 911/police reports, reinstatement requests, client complaint follow-ups, and building security checks. Reviews reports as needed.
• Responsible for coordination, processing, rotating and ordering of meal-line tickets for the Dining Room line. Ensure tickets are organized, and printouts are made. 
• Handle routine complaints. Investigate and document more serious complaints and forward to the CSS Manager (or Director in the absence of the Manager) for a response.
• Collaboratively works with others to achieve team success.
• Manage stress and pressure situations calmly and responsively. Maintain the capacity to control reactions and awareness of how their behavior or response can impact others.
• Consistently demonstrate integrity while working and representing St. Anthony’s.
• Practice direct, respectful, open, and honest communication with their colleagues. Proactively seeks support from team members or management.
• Treat all guests, staff, and community members with empathy, dignity, and respect. Seek to understand the other person's perspective and experience.
• Demonstrate cooperation with coworkers, management, and the community at large.
• In the absence of CSS Management serves as the main contact person for Community Safety Services.

Minimum Qualifications:

• 2 or more years of experience in a supervisor role, preferably in a non-profit, emergency response, or security organization.
• 2 or more years of related experience in safety or security with a focus on crisis intervention and de-escalation techniques.
• Excellent interpersonal, listening, oral, and written communication skills are required.
• Ability to be polite, diplomatic, and firm. Can set limits and practice professional boundaries with guests, direct reports, and coworkers.
• Ability to respond to emergencies and high-pressure situations in a self-composed and self-assured manner.
• Ability to work non-traditional hours and days (weekends and holidays required).
• Ability to complete paperwork neatly and legibly.
• Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads) to find, evaluate, create, and communicate information.
• Ability to remain awake and aware during all scheduled shifts.
• Ability to be punctual, reliable, cooperative, and stay team-oriented.
• Experience with conflict de-escalation skills is preferred. Must complete Crisis Prevention training within 3 months of hire.
• P.R./First Aid certification preferred. Must complete certification within 3 months of hire.
• Willingness to work in remote locations.
• Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty.
• Proficiency in a second language is strongly desired (Spanish, Mandarin, Tagalog, Cantonese).
• Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all persons flourish.

People of color, differently abled people, LGBTQI , and folks with lived experience are strongly encouraged to apply.

St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, uniform service membership/veteran status, physical or mental disability, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.