About Us

We’re more than just quality treatment for substance use disorders. We’re a total health community. At SSTAR, our mission is healing the community, one person at a time. We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. SSTAR is a Federally Qualified Health Center (FQHC) which affords our employees eligibility to apply for one of our three Loan Repayment Programs.

The Digital Navigator is a specialized role developed to address patient’s and communities’ digital access barriers and telehealth opportunities. The Navigator will be trained in a number of resources focused on educating patients how to initiate and participate in a telehealth visit and, if needed, how to use remote patient monitoring equipment. The Navigator will assist patients with enrolling and utilizing the Patient Portal.

Compensation: $22-23/hour

Benefits

• 403B
• Dental insurance
• Disability insurance through Massachusetts PFML
• Employee discounts, cell phone, eyewear etc.
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Flexible Spending Account
• Opportunities to earn CEU's
• Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances

Duties & Responsibilities

• Provides digital literacy education to patients and families with the goal of increasing confidence and moving patients to video telehealth visits.
• Perform Digital Equity Screening with patients to assess needs.
• Utilizers EMR tools and provider relationships to identify patients experiencing core barriers to digital equity.
• Offer portal enrollment and support to patients, understanding that provider communication outside of visit is vital to care.
• Works to reduce barriers that may complicate video telehealth visits.
• In partnership with the supervisor of Patient Benefits and Director of Population Health, develop and execute workflows aimed at bringing qualifying appointments to telehealth,
• Develops communications, guides and other materials aimed at properly preparing patients for video telehealth visits.
• Screen patients for social determinants of health and refer to community services.
• May have to travel among three Health Center locations to meet with patients..
• Other duties as assigned.

Education & Experience

• Experience in a community health center setting and/or related experience in health/ human services, social services agency preferred.
• Associates or BA in health or human services preferred.
• Demonstrated strong communication skills with individuals and/or groups.
• Experience working with patients with chronic behavioral health needs a plus.
• Strong analytical, problem solving and planning skills.
• Strong computer skills and ability to quickly adapt to using an electronic health record and Microsoft Office Applications.
• Ability to successfully prioritize multiple projects on an ongoing basis.
• Self-motivated and self-directed to work independently as well as ability to engage with various teams across the organization.
• Maintains strict adherence to confidentiality policies.
• Bilingual is a plus.