Responsibilities
Exemplify Foundational Behaviors:
• Consistently arrives punctually and adheres to the dress code.
• Maintains accurate timekeeping records and completes assigned duties within scheduled shifts.
• Communicates scheduling needs effectively to the manager and demonstrates flexibility when required.
• Treats colleagues and customers with respect and professionalism.
Maintain Customer Focus:
• Welcomes customers with a warm smile and positive attitude upon entering the store.
• Invites customers to join the cake club, clearly explaining its benefits.
• Ensures the accuracy of all orders after they leave the store.
• Resolve customer issues promptly and effectively, prioritizing customer satisfaction.
Attention to Detail:
• Executes opening and closing duties meticulously each day.
• Upholds a clean and inviting store environment, contributing to a positive shopping experience.
• Ensures accuracy in completing all financial management tasks, including cash logs and deposit records.
• Rings up and scans orders with precision and attention to detail.
Product Freshness and Waste Reduction:
• Adheres to FIFO guidelines for product rotation and utilizes day dots on all items.
• Maintains high standards for product slicing and presentation.
• Educates customers on best practices for product storage and usage.
• Proactively identifies opportunities to minimize waste and maximize product freshness.
Engage in Company Advancement:
• Demonstrates comprehensive knowledge of all products and offerings.
• Seeks clarification and learning opportunities when needed.
• Provides constructive feedback to the manager and offers suggestions for improvement.
• Supports the training and development of new team members.
Drive Store Revenue:
• Actively engages customers, suggesting additional retail items when appropriate.
• Ensures the retail area is fully stocked, organized, and visually appealing.
• Maintains a continuous supply of fresh samples in-store to entice customers.
• Promotes seasonal cakes and products to all customers, driving sales opportunities.