Overview

SSOE is looking for a highly skilled and motivated Computer Technician 2 to support our clients in the Chandler, AZ area. This will be an onsite position and will require daily commuting to our Chandler, Arizona location. Local applicants are encouraged to apply.

What Makes SSOE a Great Place To Work

You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the individual.

When you work at SSOE, you work with the best and you're a part of something bigger than yourself. And providing the best possible workplace for our employees gives us a competitive advantage-helping us attract and retain top talent and drive better business results.

Responsibilities

A Typical Day Might Include:

The following duties are typical of the position, but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.

• Under general supervision, performs tier-one (as needed) and tier-two Helpdesk computer support and responds to user requests. Responsible for supporting the timely process through which system problems are controlled. Will isolate, resolve and follow-up with end-users to resolve IT problems of a high level of complexity. Escalates problems of unusual complexity to senior level personnel for assistance.
• May provide guidance and training to less experienced personnel.
• Performs moderate to high workstation and network troubleshooting analysis and problem resolution.
• Performs moderate to high hardware and software installation.
• Assists Infrastructure and Application Technology staff with analysis, troubleshooting and resolution of issues as requested.
• May assist Infrastructure and Application Technology staff on particular projects.
• Assists with SSOE Client asset builds, tracking and returns.
• Interfaces between SSOE staff and SSOE Client IT support staff.
• Performs network virus scanning as directed.
• May provide training for new employees in corporate computer systems procedures, standards, and methods.
• Communicates system/technical concerns to ServiceDesk Manager.
• May be required to transport equipment between various locations.
• Routine travel to local SSOE Client sites will be required.
• Valid driver's license required.

Qualifications

Qualifications You’ll Need on Day One:

• Bachelors degree in Computer Science or IT- related field, plus two (2) years related experience
  • or Associates degree in Computer Science or IT- related field with five (5) years of related experience required.
• Advanced knowledge of computer systems and prevailing office software required.
• Experience in computer support or customer service required.
• Proven experience in managing highly confidential client information, operating within a highly detail-oriented and fast-paced environment.
• Experience working in the semi-conductor industry in an IT support Role strongly preferred.
• Salary Range: $55,000 - $60,000/year depending on location, education, experience, and any certifications that are directly related to the position. 
• Benefits include health, dental and vision insurance, life insurance, 401K, PTO & paid holidays. 

SSOE – The Best of Both WorldsAt SSOE, our growth trajectory allows us to offer the opportunities normally associated with a large firm while embracing the collaborative and supportive culture often found in smaller firms. As a member of the SSOE team, you will work on exciting and diverse projects for Fortune 100 clients around the globe, supported by the best technology for the task at hand. You will experience our employee-centric culture that strives to offer a healthy balance, flexible working arrangements, direct access to leadership at all levels, and a mindset of continuous learning. Once you experience the SSOE difference, you’ll understand the why behind our metrics:

• 99% - our CEO’s approval rating on Glassdoor
• 95% -employees who would recommend SSOE to a friend on Glassdoor
• 9/10 clients surveyed report they would recommend us to a colleague

A Sampling of What We Offer:

• A collaborative and supportive culture where you’re not just a number – you’re a critical and highly valued member of our team.
• As part of a multi-discipline team you will experience exciting projects from start to finish and interface directly with some of the most forward-thinking clients in the world.
• A mindset of continuous learning where you are encouraged to ask questions, bring fresh ideas to the table, and pursue your professional development goals
• A diversity of market sectors, project types, and geographic locations that help insulate your career from economic ups and downs
• A formal career path and real opportunities for advancement
• A holistic approach to compensation and benefits that supports your physical and mental health, encourages work-life balance, and empowers your career advancement and financial success.
• Flexible work environment that provides the opportunity to work both in and out of the office.